Subway — Restaurant in Maryland

Just some background: I'm a regular customer down to the point one manager (elderly fellow normally spotted in mornings) already knows my preference without a word being spoken. But this ONE manager (Indian guy late 40's) frequently causes problems. Situation: I am subscribed to Subway text alerts where you open the texted link their corporate sends you for a deal. This one said "Buy any foot long and a 21oz drink and get any second foot long for $0.99. Bet. So I go in there and long story short, one footlong was $8, the other was $6. Cool. But when my order came up to $13 and I showed the coupon, he said I couldn't switch the more expensive one with just two of the $6 ones. I walked in with just enough to utilize this deal for a reason. He basically got to a point where I was just like alright well REFUND or do whatever with the $8 one, I don't want that one of you're not going to go by what the coupon says. He had the nerve to tell me I'm trying to price things me way but he does things his way and now he just wasted a sandwich so he won't honor the coupon for a second one and I can just buy one. Furthermore, saying I wasn't thinking and talking to me like some illiterate peasant. I was like whatever imma just return both and I'll go ahead and put corporate on speaker since I clearly don't know what I'm doing. Let's let them decide. It escalated but I won't detail that. CONCLUSION: I was still charged for both but 50% off. The ENTIRE point I was making to this man is if you take the coupon or not you still have the end result of a "wasted" sandwich wthat you openly said an employee would probably take home anyway. The end result being the "wasted" sandwich still exists and either you can stfu and take the coupon and make an exact copy of what had the intention of buying, or you can lose a repeat customer and have TWO "wasted orders. Lesson : -DON'T flat out ignore a promotion because you "don't know what to do with the sandwich" at POS when you ring up an amount that makes no sense. -DON'T tell the client they aren't thinking and what they would do on your situation if the roles were reversed. -DON'T tell the the only option is to chose one of the two because you're not making a different sandwich at YOUR own coupon price that YOUR company sends people. -DO take the "wasted" sandwich home which you openly said you would end up doing anyway and DO simply make the $0.99 second promo item the exact same as the first so there isn't a price difference. -DO make the easy decision in retaining a loyal customer by NOT talking down to the customer and NOT flat out saying you won't take the damn promo they walk in with because your promotion said ANY footlong at $0.99 and DIDN'T say "at equal or lesser value". -DON'T call the customer on a bluff of calling your corporate office on speaker, in front of you, and they already have the number without needing to ask you. But at this point, when the customer stops caring about the price and is flat out about to refund everything just off of your pompous and petty disrespectfully arrogant attitude, you should be smart and just do the easy thing. With that said, I hope and pray he sees this and maybe the concept of common business sense will click...

This experience would have been 0/5, but the sandwich I did leave with was on point so 1/5 instead. That is all.

P. S. the overweight woman who looks like a music producer named Young Chop didn't help the situation. (Please do a google image search if you are not familiar with this music producer for a visual...

I am so disappointed in this location as I frequent them often for lunch and when buying dinner for my kids basketball team.

So I placed an order online, pretty normal for me. When I walk in the store around 8:15-8:20…I’m greeted by the cashier with no smile just a stare as she finishes ringing up a customer. The other young lady behind the counter is standing in the fore way of the back room on the phone. I wave hi she just stares as well. I step up to the register when the gentlemen completes his transaction and let the young lady know I placed an online order. She hands it to me and I head home.

When I get home and start ti unwrap the sandwich I notice a blue object, I continue to unwrap and there is a BLUE SHARPIE wrapped up with my sandwich. I put it to the side and start to examine the sandwich. I notice something is off….its barely any turkey in the sandwich!!!! The order slip attached the my bag says how many slices/passes of each item should be on the sandwich. It says it should be 12 slices of turkey. I barely got 8 whole slices!!! I then said you know what let me call the store, they’ve got to be looking for their BLUE SHARPIE!!! Called 20 times!!! Back to back, no answer!!! Unacceptable. I will be going back to the store to return their SHARPIE & talk...

This location is near my job. I went to get a sub around 10:30 am. The earlier the better because the worker left the glass to the food up and all kinds of gnats and baby flies were all over the food. So many items were uncovered. It was so unappetizing. The worker seemed unbothered because I am sure he doesn’t eat anything out of his own restaurant because he knows how dirty he keeps it. I purchased the sandwich then threw it away when I arrived at work. This is disappointing because I have been patronizing this location for about two years. They have officially lost a customer. Just to think that all of this time they were serving food that has been exposed to critters! I would hate to see how things are left at night. Truly unacceptable 😝.

Oh and look at the spout of the soda machine next time you go in. Mold and mess all on it. I usually get a bottled...