Bluetick Tavern — Restaurant in Maryville

This was, quite possibly, one of the worst dining experience I've had in the last 10 years. I mean, I've had bad service before, but what makes this one of the worst experiences is just how easy it would have been to avoid. Nothing makes an easy to fix problem worse like bad leadership. A while back the young lady I was dating at the time and I stopped in Bluetick for dinner. It was our servers very first night waiting tables, and on top of that we were her first table ever. I'm craving a pizza, and ordered the largest one they had. Service had been great up to this point, and we were both happy with our drinks and appetizers. I really do want to emphasize that our server was great, however when a problem does arise sometimes you get THAT manager. Time passes and a large pizza, the very pizza I had ordered, was sitting in the window ready to be served out to me. Some tall lurch looking guy came over to where my pizza was, stuck a pizza turner under one of the slices and as he went to pick it up, the turner went off of the pan with a slice of pizza upside down on the counter. Well, what is this nasty guy do? He picks up the slice with his bare hands, unwashed, and sticks it right back on the pizza in front of everybody. He walks over and puts the pizza down, and I asked him "Hey buddy, which one is the one you dropped?" He just shrugs and walks away. When the server comes back to the table, I politely explain to her what I saw and ask her to just take the pizza away. I've lost my appetite at this point, not going to eat it, and if they could just take it off the bill we're good. She takes the pizza away and moments later I see one of the cooks and two other people standing over the very Pizza in question. Soon enough a generic looking brunette woman comes over to the table with the pizza I had just sent away drops it back off at the table and proceeds to talk over me saying "We figured out which slice it was that fell off we've got a small replacement Pizza cooking to replace the slice, enjoy this in the meantime." The whole time I'm telling her "Hey, I don't want this I'm not going to eat it, and I don't want to replacement pizza I just want it gone and taken off the bill." She proceeds not to hear anything I say and just walks off. The server comes back, I tell her I'm not eating it and that I don't want to replacement, and that I just want the pizza gone, however no one's taking the pizza away. Another server comes by the table I tell them the same thing. Again, no one takes the pizza. Then this small replacement pizza in a box shows up that I don't want. The poor server didn't know really how to handle this situation or what to do, she was being told what to do by her manager, who's an idiot. They even tried to charge me full price for the pizza. I told him I'm not paying for it and then the server comes back with a new tab, 50% off of the pizza. God lord, do you need my money this bad? I pay because I just want to leave, however I'm not going to take it out on the server. I left her a healthy tip and some advice that the manager is going to end up costing her a lot of money. I also left the nasty, gross Pizza and boxed up pizza behind. Only write this now because some friends and I were talking about terrible experiences in dining that could have just simply been avoided. I just really hope that the 50% I paid of the pizza that I didn't eat help kept the lights on. It must have been much more valuable than any of my return business could...

Terrible service, my husband’s food was good to him mine came out spicy and salty…it honestly looked like a bunch of crap thrown together, then when we politely expressed we’d like something different — for me to eat; the waiter who from the beginning wasn’t too accommodating. There was also an issue with the timing of our food as people who were seated after us got their entree’s before us to which we expressed was fine and it was until there was an issue with him having to continue to do his job. As I was coming back from the restroom this is what I overheard between the server and the cook “Hey you know that mediterranean bowl you just made, well he’s being stupid about it so can you just make a small cheese pizza”. As you can imagine we canceled the small pizza paid our tab & left & will never be back. I’m not going to sit idly by while paying my money for food I thought was good for us to be degraded and who knows what he said about his customers when we God-forbid cancelled this pizza. Oh I have a pretty good idea when he came back and sarcastically handed the to go boxes to my husband and said “Idk what size you needed but here’s some boxes”. My husband also gave a non deserving tip to service I personally would have just paid the tab for (Learn to say it later or better yet not at all). Our entire experience was a dumpster fire because as soon as we walked in, there was no greeting it was just a red headed girl who looked at us, asked how many, no smile, no intro. Grabbed a couple of menu’s and seated us. No enjoy your meal or your server will be right with you. Once our server finally came he was inappropriately laid back for the job and explained he was somewhat new…yikes…if these are the type of people you are hiring bluetick tavern, we liked you better as barley’s. We will not be back and will be telling everyone we know about this terrible experience. I could understand having this type of attitude towards customers who were difficult or giving you a hard time about everything for no reason, but this was not the case here, we were extremely accommodating including when it took an hour and a half for a very simple order to be brought out and no portion of our behavior warranted that type of hostility or poor service. This guy seemed to have a problem with us as soon as we were seated in his area but was being polite and sociable to his other tables, so little did anyone know all of this was building but I wasn’t going to say anything because I wanted to have a nice night with my husband, until I heard him being called stupid that is. In lamest terms being nice and accommodating to customers who simply just sat down will usually yield a tip or better yet…a larger tip to be very clear my husband didn’t want to be the jerk who left no tip, but had that been me paying for it, I would have been the b*tch to leave zilch. We could have become difficult by taking off the things we didn’t eat complain about the wait time & a hoard of other issues we were being more than understanding with during our “meal”, because that would have been almost square with the value of service...

First, let me start by saying that I love Bluetick. I moved here about two years ago, and since I discovered this place, it has been my go to for pizza, wings, and drink drinks. Usually, I’ve gone with a friend or coworkers occasionally, I’ve gone alone. Yesterday I went alone and my experience was definitely different than I’ve experienced before. I went upstairs as I have before and usually there’s only one person working upstairs and they are bartending as well as Server duties. On yesterday, it was not busy upstairs by any means. When I arrived, there were people leaving a woman at the bar in two men playing pool all parties looked as if they had been there a while. I quietly sat down and waited as I knew it would probably take a little bit of time as he’s by himself. Patient begin to wear then when I realize that there Was a lady who came up and sat down about 10 minutes after me, then a male came and sat down almost immediately after her and then three minutes came maybe about 10 minutes after that all of these individuals got their drinks and orders put in, but yet I had not been spoken to at all. I will also like to say they, this worker looked at me in my face, saw me watching him and still did not come to serve me. My drink order was not even taken. I had no interaction with him at all. I begin to get frustrated when I realize that it seemed to be because I was the only black woman up there. I hate to think like that, and I usually don’t result to that, but it genuinely felt that way. I politely got my bag and went back downstairs and asked to be set downstairs and also asked to speak with a manager. When I spoke with the manager and explained this to him, the only thing he had to say was “oh that’s really out of his character I’ll investigate”. It was clear that he did not care that this interaction was upsetting. I did not make a big deal out of it, was not rude, And continue to move on once I realize that he wasn’t even gonna go and talk to the individual about this. I even asked him to let me know if I misunderstood something. It was obvious that he, the manager got to a point of trying to avoid even me as if I was going to make a big deal about it. I continue to enjoy my meal while talking on FaceTime with my Bestie and my new waitress was amazing. I can’t remember her name but she was absolutely amazing. My food was great and my total was only $40(wings+ 12 inch pizza, and 2 cocktails). I left giving my waitress a tip of $20 because she was the only one that made me feel welcomed yesterday and I truly appreciate that. I’m not sure if they assumed i was wanting a discount or something but i did not. Just to not purposefully be ignored and dismissed. I’m not sure if I will return alone again but as long as I’m with a group or someone else i may. I hate that because this genuinely is one of my...