Petro's Chili & Chips - Maryville — Restaurant in Maryville

i come here all the time, i LOVE petros, and i know what extra queso looks like. i’m not dumb (even though the employee definitely thought and acted like i was). i got chicken nachos with extra queso and literally 90% of it was just dry chips. there was a drop of queso in sight hidden by a mountain of sourcream. i drive 10 mins home to realize it and then drive back. i tell them about it and the employee goes “i guess i can get you a side of queso if you want” and i asked if there was any chance they could remake it. it had been 20 minutes at this point since i got it. some of these chips are very soggy. and he looks at me and in the most condescending tone says “were not allowed to remake that because if they rang up extra queso they made it with extra queso.” dude i’ve worked in food service.

1. people can make mistakes
2. some people just do not care enough to actually read the ticket

i wasn’t upset or mad, mistakes happen, but like have you never gotten the wrong order before eating out? the way he talked to me and didn’t even be like oh no, i’m sorry, anything, he just looked at me like i was crazy and dumb, and wide eyes like what is this girls problem and frankly it’s ridiculous. then he BLAMES ME that idk what extra queso looks like. i wasn’t even rude or anything, just calmly asked, i said fine just give me the side of queso and he did and i left. that’s it. he didn’t say another word.

however the fact i literally just paid over $16 for a nacho and drink and it did not get what i want/remakes are not allowed to be remade for mistakes. so thanks for taking my money i guess because this is going in the trash when i get home because it’s literally inedible. why would i want to eat chips that have become literal corn meal bc of the hot sauce and sourcream.

so teach your employees customer service skills or fire them please, and maybe have them learn how to write a ticket.

this isn’t even about the extra queso at this point, this dude is a terrible person to have as the initial contact in your establishment, and can we please stop blaming the customers for...

WISH I COULD GIVE LESS THAN 1 STAR! I got home with my bowl of chili, excited to dig in. Until... I found this in my food. This piece of metal stabbed my gums, my tooth is now aching. I honestly think this is ridiculous, when you go to a food place, I feel as if it’s implied that no metal is in your food. I think it may be a piece of wire from a wire brush used to clean equipment, but not fully sure. A child could have swallowed this sharp piece of metal! This is very serious, could definitely injure someone. Im due for a MRI next week and I’m scared there’s metal in my body now. This is 100% serious and not something someone should joke about. Save yourself the trouble and possibly medical bills and do NOT go here. I wish I could insert a picture, so everyone could see, I did on Facebook but not sure how...

Asked for a hot dog. Smart ass behind the counter snickered and said, “I got some beef for you.”

I doubled down. Asked him to speak up. He said, “I can’t believe that you, a grown man, are standing here asking me for a hot dog.” He asked me if I needed him to “double-stack” the wieners in a single bun. When I asked him if that was possible he laughed at me again.

I am a straight man of God. This was embarrassing for me. If you would like I can come down there and point out this person that attempted to make the inference that I was somehow a member of the homosexual community because I enjoy the taste of fresh wiener in my throat.

EDIT: Owner responded and gave me compliments. 5 Stars, I will return...