Dairy Queen Grill & Chill — Restaurant in Massillon

How many gloves does it take to prevent food poisoning and illness at the ice cream shop? Don't know? Well, don't bother asking the goofballs at the Wales Rd DQ. They wouldn't know either based on what I witnessed last night.

I mean, it isn't really a big deal to touch dozens of filthy credit cards, cash, and coins from customers with your bare hands and then open up a package of sundae cups and make sure to stick those same filthy bare hands inside of as many of those once sterile sundae cups is it? Gloves, smoves. Who needs to put on gloves to restock the spoons, cups, and bowls that the eating public will eat and drink from? Not Wales Rd DQ employees, that's for sure!

I watched this with shock and disgust last night. And if that wasn't enough, while I sat there waiting on my dab of ice cream (all you'll ever get there is a dab), Mr. Dirty Hands decided to have some fun with one of his half-dozen co-workers by slapping her visor off her head. Now that's teamwork!

The crowd standing around in the kitchen (there was about six of them) devolved into laughter and glee at the visor lying on the floor. All the while a car had been pulled up and was waiting for there food. I'd been there for over 5 minutes by then (the pulled up car was there when I got there) and my two dabs of ice cream still wasn't ready. First, things first, I guess. Who has time to serve your barely existent customers when there are hats to knock off and food vessels to contaminate?

This place needs shut down. It's time to have a chat with the health department. Whoever owns that restaurant needs their franchise revoked. I notice there are barely any cars in the drive thru every time I drive by. I see why. I too shall keep on driving...

Huge disappointment! I mean, it’s DQ so expectations weren’t high to begin with. We stood at the counter for 4-5 minutes before anyone bothered to take our order. There was no one in line in front of us. Our food came out fairly quickly, but my chicken tenders and fries were room temp. Ok…. I also got a blizzard. Which I threw away. The cup and spoon had sticky blue crap on them. Gross! I asked for a refund. As I was waiting for the manager to figure out how to run the register to process my refund I had plenty of time to see into the back. Shoulda checked that out first. I would not eat anything that came out of that kitchen again. The blizzard machine was beyond nasty. Ice cream and chocolate splattered all over it and running down the back. I watched an employee literally tip it backwards to wipe under it but leave it that filthy. I half expected Gordon Ramsay to burst through the doors and tell them to “shut it down”. Yeah. It was that bad. The franchisee just spent a lot of money to rebuild a new store. Too bad they didn’t invest some money in training their employees in customer service and...

Place is a joke!!! Have gave this place chance after chance and this was 100% the last one. You go there and spend ridiculous money on over priced ice cream for it to turn out a disappointment every time, every blizzard they make seems to be nothing but a cup of vanilla ice cream. They literally blend it so you get a couple bites with stuff in it at the top and the rest is legit just ice cream. THIS TIME decided to get something different, a blue slushy with a little ice cream mixed in with it, what do they give us? A cup of vanilla ice cream, it literally looked like a vanilla milkshake…don’t normally ask to do this sort of thing but we asked them to remake it please with MORE slushy than ice cream this time, the lady at the counter remakes the drinks for us and slides them across the counter and says “this is how they’re made” as we look at the drinks and they are the EXACT same as the first time…it’s literally taste like melted milk DISGUSTING!!! Check out the pic…blue slushy right? Not to mention this is the SECOND one that we asked for with MORE slushy...