Pizza Hut — Restaurant in Massillon

Giving this place 1 star review because a no star review is not an option. I placed a delivery order a fairly large order $68.56 total which includes a 25% tip. Everything was fine with the order food was good. It came in a timely manner but the driver forgot the drinks. The driver said he would promptly return with the drinks he had to go back and get them. I was ok with that we all make mistakes. But after waiting patiently an additional 50 minutes for him to return (its a 7 minute drive one way) I decided to call the store. A nice lady answered the phone and apologize she talked to the manager who was unaware his driver forgot the item she said they could check with the driver and possibly send the pop immediately with the next available driver. At this point it was getting late and Me and my family would be going to sleep in a bit I didn’t really want the pop so I asked if I could get it removed from the bill. She went to check with the manager. After a not so long wait a man picks up the phone and asks how he can help he did not introduce himself nor did he indicate he knew what was going on. I explained to him the same thing I explained to her and that I would like a refund of the pop a whopping $5 dollars of the bill. This supposed manager proceeds to tell me he doesn’t know if he can give me a refund. This pissed me off cause last I checked if I pay money for goods or services and I don’t get anything in return I was stolen from! I asked if I would have to involve a lawyer in this at which point the “manager” became irate with me telling me he was unaware and he was just looking into this and I was rude for threatening a lawsuit because I wanted my money back for goods never delivered I asked who his boss was and was told “I can figure it out myself”. I have never felt with business that treats its customers this way the “manager” told me I was a “bad person” seeing as this “manager” was not going to assist me nor help me talk to someone that would I called the Pizza Hut corporate office. And I might add other than a length hold time are much more pleasant to deal with and don’t get belligerent with their customers. Hope anyone doing business at this store never has to go through what I did even my wife was shocked at how the manager was treating me she could hear his voice on my phone and no I did not have it on speaker phone. So watch out for this store they will gladly steal from its customers.

Update after calling the corporate hotline I was contacted and refunded my money for the items received. It’s sad that I had to jump through so many hoops to get a simple refund and that I was insulted instead of being helped by the on duty manager. I was offered a store credit but I declined and accepted a refund because honestly after this experience I will not do business with...

This location is horrible. We ordered once a week for awhile and then lately things have just been going wrong. The last time it took 2 hours and then eventually our neighbor brought our pizza over. The delivery driver just left it with them (its all on our nest doorbell and the order address was correct)

Then, we were "comped" for that order and said just to use the same phone number when we order it again either in store or online. So, we tried online and it didnt work so we called and after 10 calls they finally answered and I explained the situation and was "disconnected"

never order from this location

EDIT::::::::: After a year from my original post we decided to give pizza hut a try again. Sure enough we had an issue. This time it was actually on time and the order was correct but it once again was taken to my neighbors house ... I saw the delivery guy so I stepped outside and called him over. The interaction was just annoying. I said hey are you looking for house number xxxx and he goes you mean house xxxx which was one number off mine. I said no house xxxx and he just gets rude and says "I go to where the order says." .... my email confirmation and his receipt he gave me has my house on it so idk why he needs to argue. This location sucks. The pizza is good but only if it...

Came in tonight with my wife for the buffet which we have been doing for years the pizza was hard it had been there so long with zero cheese we asked for a pizza to be added so our money wasn't a complete bust never got it.When I brought it to the managers attention he refused to talk to me and sent the waitress to handle the problem she agreed that the food was off because the manager hates working the buffet and said the best he could do was 20 percent off as were paying another waitress came up yelling at us in front of other customers walking in and said to get over it we aren't the only people in the place and I actually has to pay for discusting food and absolute disrespectful staff I will never be back and is advise any body reading this to avoid the buffet.I. didn't even want money off i wanted to eat dinner and not leave hungry # no cheese pizza hard noodles in the Alfredo no chicken in the Alfredo and the crust was like eating razor blades also half the stuff on the salad bar was rotten you don't even deserve a...