Wendy's — Restaurant in Massillon

I visited on 1-6-24 between 8:30pm and 8:45pm. I pulled into the drive-thru and placed an order for 2 pretzel baconators 2 large fries and one 4 piece spicy nugget. I had a offer in the app for buy 1 pretzel baconator and get 1 for $2. After I received the total of $21.65 I pulled up to the window to pay. I told the guy that I had an offer on the app which he scanned. The employee swiped my card without telling me the adjusted total and as soon as he was done he left the window. I looked at the receipt and guess what my new total was...$21.65! I sat at the window and got a female employees attention who called the original guy back to the window. I told him that the offer didn't come off and he said he would get the manager, which he did. He told me while we waited that sometimes the offer scans but doesn't come off. I told him that was ok as I was not mad at this point. The manager came over acted like he was going to do his job and adjust it but instead looked at it and told me it was already cashed out and "there was nothing he could do about it now". Now, I was mad and told him "ok I want a refund then".

Here is what should have happened and been said.

"I am sorry. Since the order was cashed out I am going to refund it and rering your order." All of the massillon restaurants advertise City of Champions, Champions eat here and so on however let's try putting that same integrity into how you handle your mistakes. I guess being a champion only applies to football and not your...

Typically I generally enjoy Wendy food But this one really isn't about the food it was the service .. we ordered on line I live about 5 minutes away so my husband got the confermation email on his phone so off I went to pick it up granite they was pretty busy that day so I patiently waited my turn to pick up our order which I was told repeatedly by some young man that there was no order for that name ,number, email etc... I couldn't argue cause I didn't have the confirmation number in my pocession so I went home. I told him I don't where you ordered but it wasn't there because they said they never received it so I took the confirmation withe went back into Wendy's and told I had been there once already and there was no order but here I have the confirmation. the MOD looked in the system printed it out The person who told me there was no order there for us came over looked at the order shrugged his shoulders walked away.. Got my food but that's all no apology no nothing. We haven't been back to that...

Door Dashers be where I was working I went to Wendy's to pick up a double order from Wendy's and the girl at the speaker was just as rude as her manager who absolutely refused to give double orders because it was quote on quote too confusing for her. I wonder why she is managing a Wendy's if she can't handle two orders going into one vehicle at the same time. Your dad has a double order button for a reason and if you are managing a business you should be able to do more than one thing at a time. I'm very disappointed in Wendy's I'm very disappointed in their customer service and I am highly disappointed in the current manager today is Sunday May 23rd 2021 it is currently 8:25 in the evening whoever that manager is...