Burger King — Restaurant in McAllen

We had a very bad (horrible) experience today @ this Burger King. We have always loved your burgers & especially your French fries. We went in a with a big eagerness of eating your food & very hungry. But------ the cashier that supposedly took our order if you can say she did, did NOT do a good job. She was maybe halfway there. She was halfway staring out into space, totally not there. I repeated our order @ least 3 times, telling her that on our 2nd order of the 2 burgers for $6.00, not to put onions. I asked her, " Did you hear me, no onions on the 2nd order." Excuse me, did you hear me? She finally said, " oh, sorry, no onions, ok". After we had ordered & paid for our order, I told her that I changed my mind & told her that I would like a large order of fries. Again I had to repeat my order. There was another employee near the drink section, I asked her if she was a manager or supervisor. She said, " Yes". I told her that I needed to talk to her about something. She said, " Ok, I'll be with you in a minute." That minute never came. I told my husband this is ridiculous. I went over & waited until I thought she could spare a minute. I told her," Did you forget that I needed to talk to you." She said, no ma'am I'll be with you after making this order ( this is after making at least 5 other orders.) We waited at least 30 minutes or more for our order, part of our order was for my son to eat before going to work. He barely made it to work without even eating his supper. I told my husband, " let's leave, it seems like here everybody totally ignores us, nobody seems to care about us." Nobody tried to stop us from leaving or tried talking to us. We had never had such a bad...

WORST WORST WORST WORST BURGER KING THERE IS BACK THEN THIS BURGER KING USED TO BE VERY GOOD AND DELICIOUS AND NOW THE BURGERS ARE REALLY BURNED YOU CAN ACTUALLY TASTE CHARCOAL THE CHICKEN FINGERS ARE DRY AND THE FRIES ARE REALLY BURNED AND DARK BROWN I CALLED AND A ASSISTANT MANAGER PICKED UP HE TOLD ME HE COULDN'T DO ANYTHING ABOUT IT I TOLD HIM THAT THE ALL THE FOOD WAS HORRIBLE AND HE SAID FOR ME TO BRING THE FOOD TOMORROW MORNING I TOLD HIM IT WAS RIDICULOUS I'M NOT GOING TO SAVE HORRIBLE FOOD IN MY FRIDGE I EVEN TOLD HIM NOT EVEN MCDONALD'S DOES THIS THE ALWAYS MAKE YOU FRESH FRIES OR FOOD AND IF YOU'RE NOT SATISFIED THEY GIVE YOU BACK THE MONEY I CANNOT UNDERSTAND HOW THIS ASSISTANT MANAGER TOLD ME TO SAVE MY FOOD OR TO TAKE A PICTURE OF IT I REQUESTED A FULL REFUND AND HE SAID THERE'S NOTHING THAT I CAN DO ABOUT IT I TOLD HIM WHO ELSE CAN I talked to he said call corporate and complain but I told him corporate WILL NOT give ME my money back and this is the very last time THAT I'm going to this Burger King this is why I stopped going but I thought hey give it another try and I will not...

Unfortunately lack of service and cleaningless. Becky helped me placed order, no receipt given since she stated "I need to walk all the way to the back, and besides you are the only order".

Drink machine ice does not work, so I stand in front of counter and manager at the drive window just look at me and turn away as well as employee leaning on a cups and lids cart grabbing his hair to fix it under the hat. He did at least 3 times since I noticed.

By this time I noticed that's was around what they look employees gathering around in a table next to the entrance.

There were ANY clean table... I sat in the most decent. A family of 7 just came in, order and they are standing around looking for a clean place to eat from the 20 table sections.

One of the girls of rhe family complaint that his drink takes bad ... just like mine.

This location: S 10th street, McAllen TX is in a great location but there a lack of interest from management and employees to meet the minimum standards in a restaurants.

I might even sent tv news or complain to someone else to make a...