Dunkin' — Restaurant in McAllen

I’ve had a few bad experiences at this Dunkin. But the one I had today was so bad I had to write a review. I’ve met the manager a few times and she’s an older lady, she’s super kind and sweet and always makes sure everything is up to par. I wish all of her employees were like her. Most of the team is made up of subpar, lazy, rude workers. They’re all pretty young so I understand that they’re not as kind as most people but it’s no excuse. Most of the time they make my food incorrect, despite having a receipt on the box of what the item is. I order bacon avocado toast all the time and about half the time does it actually have bacon on it. Today it didn’t, so I waited for the rude girl (young Asian girl with glasses, didn’t get her name) who served it to me to come back so I could tell her. She took about 3 minutes to come back, but I didn’t wanna honk so I waited patiently. I also let her know my latte didn’t taste like espresso and if I could have an extra shot because it tasted like only milk. She doesn’t say sorry, sorry for having me wait so long, she just said “well what is it” very rudely. I said it’s a latte, so she took both items from my hands and another worker handed me my corrected items. I just think young kids these days are so rude and lazy, I was nice and polite but they have no manners and take no accountability for their actions. Dunkin Nolana, please hire...

I don't know why it happens but it does not only this Dunkin is bad in costumer service the owner or general manager proof time again on hiring kids I understand they deserve to have a chance no problem but there attitude of not caring the way they act is the issue when I went today on 12/17/2024 I order my food everything was okay until the attitude came out towards me wanting to scan the app the so called manager or assistant manager was very rude told me snappy oh I am sorry you can't the transaction is close and I told him are you sure again with a rude response sorry we can't scan it never did I ever been rude once after that all I told them is okay thanks for been rude he slam the window pretty much didn't like what I said this isn't the first accident it also happen the one in Edinburg it's sad the way the employees acted sometimes it's not there fault normally if management is toxic work environment that's why employees act that way because those people make it impossible to work in places like that whatever the case was I won't be returning there sadly . Maybe they need more training skills or...

Went on a Friday morning, 9am. Waited for someone to help me. Girl came up while covering her mouth while talking. I couldn't understand nor barely hear her. I had to finally tell her I can't hear her. She took her hand down and had her mouth full of food. Ok I get it, we all need to eat. But not during busy time. The racks on the shelves were already half empty, so there were only basic donuts to choose from. She charged me before getting me my donuts. I then assumed that now maybe they were all the same price. The first donut I asked for was the coffee roll. She said that was a different price. By this point I was already annoyed. I said so why did you charge me first without asking what I wanted? Omg. My husband had gone 3 times prior to this day at different times of the day. They were out of donuts all 3 times. When they opened, they were great. Now not so much. Went down fast. I think management needs to be checked. Back to Shipleys as my...