BJ's Wholesale Club — Restaurant in Medford

This is the first time I write a very serious review. My experience had been okay for a while at this location. Normally buying things and such, with some helpful staff.

But for work purposes, I've purchased a large pallet of milk (40+Cases), at another BJ's store in Stoneham. Which happened to have some wrong cases ending up at the bottom of the pallet. Has Happened before, no problem, since the route is as it is, It's very convenient to return at Medford.

I've made this kind return before, many times over the past 3-4 years, since it's not a single occurrence. Even during the pandemic, when BJ's are not accepting "food" returns, an eight case return was honored just last week, on May 29th, 2020.

The logic being, if the pallet was prepared to be partially wrong, the customer should never be liable to lose anything for receiving the incorrect items.

Mistakes are made, I'm putting in the time to do the returns, I'm already taking that loss. That's fine.

But how the staffs were conveying the message is: "Sorry, we don't take food." The Assistant manager noted: "We are taking a loss because we'll be throwing the wrong milk away. Go to Stoneham to work it out." "It was a favor that we did to Brian (The manager at Stoneham) for you to return the milk here"

Excuse me, what about all the times that you accepted returns before? I am a manager at a chain store. IF You carry the a big brand name and image, you should be stipulating a mistake and resolving the customer's issues when the brand is at fault. Trying to divert attention to YOUR LOSS is the worst way to explain a situation like this. Yea, a sorry would definitely cut it.

Furthermore, your stores would do "favors" to the managers but not the customers, because we are... customers?

Let me help you, if you think you are taking a loss, write up a slip, file a report, transfer the loss to the store, don't let the customer do the work.

Even if you think you'll have to throw the milk, you could take the milk off my hands and just do a refund, I've provided the receipt, no one had even offered to take a look at it NOR my membership card (which ironically I just renewed today)

I know Brian at BJ's Stoneham really well, he takes care of my orders, I know I'll be able to return it there, BUT further of MY time is wasted by doing so. Hello? I'm already at Medford, trying to resolve this for 40 minutes.

And I'm spending 40 more minutes writing this review.

Now I'm still stuck with the wrong milk, which I dropped off back to where I got it from, taking up more inventory. Guess I'll just have to get it again and drive to Stoneham to return.

Nice doing business with your location, I still have faith in your brand, just...

This location has been my reliable go-to for many years, however, based on my last two trips, I'm not sure I can continue shopping here.

We all expect to spend time standing in line, especially with the COVID protocols in place. Unfortunately, this Medford location recently decided to remodel/redesign their checkout area. They significantly reduced the number of full-service registers and instead have installed a sea of self-service machines. Now only some of the self-service registers accept cash and no one is able to reliably tell you which ones those are, which means I have been forced to use a credit card when that's not what I had intended to do.

The space that was left between the self-service registers is far too narrow so if there are people at the front two registers (of the four in the lane) but you've completed your check out, you cannot maneuver your cart between them. You basically end up trapped.

In addition, and this is far more egregious and frustrating, the lines are so ridiculously long because there are not enough full-service registers and yet, as the line literally snakes back the entire length of the store (to the deli) and then turns all the way past the meat section and finally turns again up the cereal aisle along the back side wall, there are at least 8+ self-service registers just sitting there unused. This experience occurred on a weekend so I thought I would try to find a less congested time and went on a Tuesday afternoon. Again, there was a long line with the identical situation. This is unacceptable and was not a well-thought out plan/redesign. This is a massive problem that BJ's created...in other words, it was an unforced error.

If this same experience continues, I will be forced to go to Costco and discontinue my BJ's membership, which I have...

Racist supervisor, Today my mother and my 10 year old went to Bjs to buy some groceries we need but my mom forgot her bjs card and the cashier was very nice to help her out but the cashier made a mistake and when she called the supervisor to help her out this lady start yelling and treating her badly my mom doesn’t speak English and my daughter is respectful to adults that’s why she didn’t say anything anyway not letting or asking in a nice manner about anything they were treating horribly just because they are spanish speaking pure discrimination in this store is unacceptable because as far i know bjs have the choice to buy when you are a member but don’t have your card just pay a fee and i done that many times but this supervisor feels good treating them so bad for something that was not necessary and when the cashier was so nicely willing to help they get yelled at it and literally kick out of the store because the person checking the receipts at the entrance let them fix their shopping on the cart on the side this supervisor tell them get away from my face what kind of treatment is this to a customer that is bringing you business in my family 6 of us have memberships in Bjs and we are not renewing this anymore and im going to post this in social media also in my business account to let other people know how bad Bjs treat us, and it was my younger daughter who speak English perfectly who tell me how this lady treat them for no reason literally just to spend around $50 they got treated this bad...