Popeyes Louisiana Kitchen — Restaurant in Memphis

I placed a mobile order for my family and waited over 30 minutes—and that’s not even the worst part. When I arrived, I sat at the speaker for a while before finally saying “hello” just to get someone’s attention. A staff member eventually responded and told me to wait. After repeating my name three times, I was told to pull up to a yellow pole—not even the pickup window.

After waiting there for another 5 minutes, I was told to move again—this time to a side door. I waited another 15 minutes before calling the restaurant. The woman who answered (possibly the manager) said she didn’t know what I was talking about and told me to come inside. I hung up because someone finally came out—Diamond, the only person who showed any professionalism. She informed me they didn’t have the strawberry pie I ordered and offered apple instead. I asked if that’s what I’d been waiting on, and she said no—they didn’t have any chicken.

Meanwhile, I watched at least five cars get their food. So clearly, someone had chicken.

After another 10 minutes of waiting with no update, I went inside. I told the front counter staff I wanted to cancel my order. He casually told me I had to cancel online—no empathy, no apology. When he told the manager, she didn’t even come to the counter.

This location has zero customer service, and the lack of leadership is obvious. I won’t be back, and I’ll be warning everyone I know to avoid this place. Absolutely...

I came to this God Awful establishment last night and purchased an 8 piece meal with one side and 4 biscuits for me and my family. I asked for original chicken. I was told by the cashier that it would be a 7 minute wait for me to get that flavor chicken. I said fine. The chicken order actually came out of the drive thru window in 2 minutes! Great I thought, until I got home and realized I had spicy chicken!! I called and spoke to a manager Tyrone who told me I could come back the next day after work so my order could be replaced. He didn't tell me to keep the chicken, and why would I when I am allergic to whatever spices they put in the spicy chicken. Tyrone actually told me to throw the chicken away.

I show up today after work, as I stated I would to get the correct order, when Pam tells me that because I didn't bring the chicken back they could not replace my order!! What??

So I feel they have cashiers that can't tell time, managers who lie, and as a result you waste your money on food you can't eat. Worst experience EVER - I spent plenty of money at Popeyes in the past, but that's over now. I strongly suggest avoiding this location like the plague unless you want to be cheated...

If I could give 0 stars I would this is by far the WORSE LOCATION in Memphis don’t bother coming here 6pm-close they close and lock doors early the light skin guy with tattoos do not need to be in the window the line for window service is long I went there after not going there for 6months due to them being so unprofessional,unpredictable and nasty I decided to give them another chance in hopes they got better hahaha WRONG I ordered online waited in line for 35mins just for them to say they no longer taking orders they don’t close until 11 but somehow the night shift close when they want to I was there at 7:17pm took the order ahead of me but when I asked about my ONLINE ORDER they told me they cannot do anything and to request a refund through the app ??? I spent well over 40.00 for a meal for my family just for my food not to be served to me is absurd I have contacted corporate and sent emails I’ve had 10years of customer service and I have NEVER done customers the way they do SHUT THIS MFER DOWN or HIRE A WHOLE NEW TEAM I HATE THIS LOCATION AND I WILL NEVER EVER RETURN I HOPE ALL WORKERS GET LAID OFF IDC IF THEY DO HAVE KIDS MAYBE THEY WILL TAKE THE JOB THEY CHOSE A LITTLE...