Bojangles — Restaurant in Memphis

Ordered curbside from Bojangles on Austin Peay Hwy because, apparently, I’m royalty now and expect my chicken to come to me. Pulled up early like a responsible chicken enthusiast, sat patiently waiting for the magical notification that promised hot, crispy goodness was near. Ding! There it was—the glorious alert assuring me my meal was ready and heading my way.

Narrator’s voice: But no... No chicken appeared.

I waited another 10 minutes, assuming maybe they were carefully plating my fries or rehearsing a dance routine for the hand-off. Nope. Decided to investigate this poultry predicament myself. Upon entering the restaurant, what do I discover? My food, casually lounging on the counter like it’s on vacation, enjoying the cool breeze of neglect.

When I dared ask about this alleged "curbside" delivery, the employee glanced around confusedly—as if I’d just asked her to solve calculus—and finally handed me the very same sad, lonely bag from the countertop. I questioned why my curbside chicken never ventured outdoors, and received a blank stare so impressively indifferent it deserves its own documentary.

Pro tip for management: If your curbside service means customers coming inside to hunt down their own food, maybe call it "Scavenger Hunt Pickup" or "Interactive Chicken Retrieval Experience."

Food itself? Solid. Respect for my time and curbside expectations? Colder than my meal.

Would recommend if you enjoy your chicken seasoned with disappointment and a side of...

Not the first unique experience but it's annoying. First issue was one young lady with a small colorful cut in hair who couldn't keep her mouth shut in front of guests. With her saying out of her mouth "Let me stop. That's why I got fired from my last job" Like, boo really was bold to be talking mess about a chicken sandwich that she end up making INCORRECTLY. Heard that

Second, they pick and choose when they want to open lobby in early morning. I see multiple employees inside and they will look at you while you're at the door. I walk off then someone opened the door and read the hours of operations for that day outloud to another employee but kept door locked .

I'm complaining cause I have experience in restaurant management and it's getting very ridiculous how I personally see so many issues when our people of color get into these positions

Lack of organization, no personality, no integrity, negative vibes, inconsistency, etc

And it starts with who yall district is hiring for these GMs. Get it together. Stop rushing and hiring anyone cause yall don't wanna have to actually do your job and manage extra stores until properly hiring and training someone. Restaurant is not about quantity and we kep forgetting that. It's about quality and consistency.

-A passionate...

My husband said he wanted a Steak Egg and Cheese Biscuit ONLY. His order total was $5.92...he gave the young lady at the window $6.00. She gave him 5 cents back...so he was like she short me 3 cents, I know the cash register tells her how much to give back but it's okay. My husband got home ready to eat and he's given just a plain steak biscuit. How disturbing is this, that a simple order and return of change can be so complicated for people at Bojangles on Austein Peay. Lesson learned always check your food and make sure you get the correct change and your order is right before driving off!!! My husband didn't bother about calling because all they were going to say is, "We are sorry bring your receipt and we will fix your order, who wants to go back when you live far from Austein Peay".

Horrible fast food spot. Don't stop at Bojangles if you can help it these employees just want a check, but I bet their lunch be top tier because they are fixing it the way...