Tropical Smoothie Cafe — Restaurant in Memphis

My husband and I visited this location tonight and ordered our usual Acai Berry Boost Smoothie. Unfortunately, it had an overwhelmingly unpleasant taste — almost like dirt. We initially thought it might have been from unclean or possibly spoiled or molded berries, so we politely asked the staff to taste it. They remade the smoothie, but it still had the same off flavor.

When we expressed our concern, the staff insisted that it was “fine” and declined to offer a refund or a replacement with another smoothie. This was disappointing, especially since we’ve ordered this exact smoothie for the past three days and know how it should taste.

This experience left us questioning the consistency and cleanliness of the ingredients being used. Sadly, due to the lack of customer service and the handling of our concern, we’re unsure if we’ll be returning. It makes me very uncomfortable eating berries at this location as it wasn't even considered that something is wrong with the fruit. If they truly tasted it, they'd be spitting it out as we did. It's not right if both of us were gagging...

Although the food usually tastes good, their proportions in the smoothies are bad. Also, I always try to tell them that I'm allergic to pineapple, and I fear that they do not listen because they just tell me something like, "this smoothie does not have pineapple in it" when I obviously wouldn't buy myself a smoothie with something I'm deathly allergic to in it. Keep in mind that I am usually getting smoothies for other people who want the pineapple, but I cannot have it, so I tell them as to not blend them in the same blender. I always have to explain over and over again, so usually, the other person's smoothie tastes bad because it has little to no pineapple in it, and my smoothies just always tastes pretty bad. It's unfortunate because they are sweet people, but they just truly do not listen and it's annoying and...

This Tropical smoothie location actually isn't all that bad the only 'one' discrepancy I had was about a smoothie that wasn't made at a high level of standard how it's normally made (not enough to stop going). It was a little rough at first trying to get them to remake another smoothie - but they did replace it. Although something has slightly changed about the level of sweetness in their smoothies 'half turbinado' appears to be almost no turbinado it lacks in sweetness quite a bit. However, I wonder if they would start considering using Blue Agave to sweetened their smoothies? The flavor of blue agave is sooooo much better than sugar a few swirls in each smoothie would provide a smooth silky texture with the right amount of sweetness and an unforgettable more enjoyable smoothie ☺️. Something they should...