Starbucks — Restaurant in Memphis

Hello! I've been meaning to leave this review for some time now, but life tends to get away from me. That said, I wanted to take a moment to truly thank this Starbucks location. There have been some recent changes, and I’ve definitely noticed — in the best way.

From the moment I walk in, I’m always greeted with a cheerful “Welcome in!” and bright, genuine smiles. Even on days when I’m feeling off, that small gesture makes me feel seen. And really, isn’t that why many of us venture out to places like this — for a bit of comfort and connection?

On one of my recent visits, they were out of my go-to drink: matcha. But a lovely young woman, whose name I believe was Jackie, helped me find a new favorite. Instead of leaving me to stare at the busy overhead menu, she kindly walked me through some great alternatives. She was patient, polite, and incredibly helpful — the kind of person who’s clearly meant to work with people. I could tell she genuinely cared.

Jackie took my order and made the drink herself, which I thought was impressive. It looked like there was another staff member working the drive-thru, so I do hope to see a bit more support for the afternoon shifts. Still, despite the busyness, the café was clean, organized, and well-managed.

One small suggestion — if possible, I’d love to see a swap for more comfortable seating. The hard chairs aren’t too friendly for those of us getting up there in age. Sitting is a joy, but not so much on stiff furniture!

All in all, thank you, Starbucks, for continuing to deliver great service and for hiring people like Jackie, who make the experience even more enjoyable. I’m sure the rest of the team is just as lovely. That’s all from me for now — see you soon!

Warm...

Do not visit the Starbucks on Union store# 8297 in Memphis, TN! Me and my sister visited yesterday and bought our usual the Vinti Mocha frappe with a shot of expresso and a Vinti nonfat latte! Unfortunately neither of us tasted it because we generally buy our beverages for work the next day! As we both tasted our beverages the next day, they were disgusting! Mine tasted like pure chocolate syrup and it clearly didn’t have a shot of expresso after I saw that it wasn’t listed on the outside of my cup! My sisters beverage was very sweet also & hers wasn’t supposed to have any flavoring! We called the store and spoke to the store manager Bo who apologized and told us to return at our convenience to have our orders corrected, without the receipt and no need to return with the beverages! We go there tonight and Bo isn’t there! We’re at the drive thru & ask for the manager on duty! We speak to Sam and she refuses to fulfill our order without a receipt that Bo said we didn’t need! She says Bo failed to record it in the books! WHO’S FAULT IS THAT! So now not only was our orders wrong, I’ve driven 15 miles back and 15 miles home to not have it corrected! Customer service is a thing of the past and businesses should really teach their employees customers are right even when their wrong! In this sense, STARBUCKS was wrong and NO effort was made by Sam to right it! Was a mere $11.53 worth her getting a call to corporate to complain? Darn tooting it was and I insist that they contact me tomorrow because whether I spend $.05 or $5000 I want my money spent where it’s respected and to pay the salary of employees that deserve it! Sam doesn’t deserve a penny I drop on the ground unknowingly to make a dollar that...

This used to be my preferred location on Union Ave, until today when I encountered an unprofessional experience with the manager on duty the morning of 2/25/2025. I placed a mobile order, the app stated that the order would be ready around 8:17am, I joined the drive thru line around 8:15am. I patiently waited, and was given an item with bad quality. The cashier instructed me to pull around and park in the first handicapped parking spot, as I do not have a handicap permit, I parked in a different spot and decided to go into the cafe.

Upon entry, the manager immediately began to shout at me “Janeva, give us a few minutes before joining the line”, in a cafe full of people.

See the issue is I didn’t mind mind waiting, I wasn’t in a rush, so I tried explaining to her well the app stated the order would be ready at 8:17am, I joined two minutes prior, however time wasn’t an issue and I didn’t make a fuss about my drink order not being accurate, she cut me off turned her back to me and proceeded to do what she was doing while repeating “yeah just give us more time”. A few of the baristas and cashiers gave me a grin and a “I’m sorry for her actions” and told me to have a great day.

Not only was this experience unprofessional, it was also embarrassing.

I tried calling the cafe a few times after leaving to get the managers name, but I didn’t...