Eric's Gourmet — Restaurant in Menlo Park

Very good customer service. In my new position I am exploring delis near my work for the purpose of catering meetings and I received timely and very good customer service from, who I later found out, was the owner. Ordered the New York steak sandwich. I wanted the rib eye but unfortunately they didn't have that available at the time. The sandwich was tasty but then I am a huge fan of caramelized onions and sauteed mushrooms, which it had. Their potato salad was pretty decent but I wasn't crazy about some of the very large pieces of potato. What I did like was that it had mustard, which I find balances out the fatty mayo. I also had the cucumber salad. Nice flavorful tangy salad but again, not a fan of the lack of uniformity size of the ingredients. Made it hard to get a bite that had a little of everything...

Found 3 nails (luckily human, not metal) in the chicken barley soup that I had bought for lunch. Pretty appalling behavior from the lady whom I spoke with on the phone to complain that their soup had nails in it

kept insisting that I was wrong and they weren't nails. Well ma'am, someone who is 30+ years old knows what a human nail looks like! when I mentioned that I'll be posting this online, she asked me what I wanted. Just to say it again ma'am if you are reading - I don't want other customers to encounter a health hazard when they are having a simple lunch

And to the lady that I spoke to on the phone - sorry, I had high hopes in expecting that your dictionary had the word "sorry"

On a positive note, the nails were relatively clean - not a lot of...

Very, very expensive for a veggie sandwich. $7.95 for minimal toppings: 1 leaf of lettuce, 1 slice of pickle and 4 rings of onion. The thin spread of mayo and mustard didn't help the dry bread very much. .50 cents extra for 4 slices of cucumber and $1.50 for a few artichoke hearts. Ridiculous. Triple or quadruple the veggies and have fresh bread and the price would be more understandable. It felt like their protocol is to give the minimum. The gal who helped me was very nice, the manager or owner seemed annoyed I was there.. he made the sandwich. Given the prices I would think the interior would be much more...