Culver’s — Restaurant in Menomonee Falls

I stopped coming to this Culver's because the service had become so awful. Earlier this year I heard there was new ownership so I was willing to try again. I brought my wife and kids back for a few trips this year. It was ok for a couple visits. A few weeks ago we visited and it was worse. They got our order completely wrong and then didn't much seem to care that it was wrong. It also took nearly 30 min to get the food, which was luke warm at best. I had some scoopie tickets to use for a kids meal so I gave it one more try today. Extremely disappointed and disgusted. NOBODY smiled, NOBODY! Nobody greeted us or said anything at all. Like not anything was said to us at any time. That's never happened to me in a Culver's. I couldn't believe how awful the service was! It took 20 min to get our food and again they screwed up. Only missing one order of fries this time. So I went to the counter and I couldn't get anyone to acknowledge me. A handful of people walked by me, talking back and forth about very inappropriate subjects. Finally I had to say, will someone please help me? I said I'm missing a fry, she didn't say anything, turned around and said give me some fries, to someone in back. Once that was finally resolved, as I walked back to the booth, I realized all the trash that was on tables and the floor. It was disgusting. To sum it up, I will not bring my family back again. If there is new ownership, it's just as bad as before. I don't have enough time to go on with how awful this place is. Every other Culver's I have ever been to is almost always great. I don't know why this one is special in how poor it is but I'm done and my...

Tldr: bad service, mediocre food, go to the hartland culvers not this one.

I was very displeased with my expierence. The staff seemed poorly trained or uncarring. My order was not read back to me, and was incorrect when i arrived at the window. There was a long wait time. They had us at the window for at least ten minutes as they brought each individual item to the window to give to us. The cashere was very impolite, uncarring, told me the wrong total for the order. None of the food was up to the standard i have recieved from other culver's restaurants. The burgers were undercooked. Fries while fresh, tasted like the oil had not been changed in a timely manner. The corn dog had obviously been sitting for a long period of time. The chocolate custard was not frozen, but instead a goopy mess. The vanilla custard on the other hand tasted freezer burned, and only when it began to melt did it even become bearable. The cheese curds were described to me as "ok, but not the freshest", which had spilled in the bag causing confusion. The condoments we requested were not given to us. We requested our drinks with no ice, and of course they put ice in the drinks. These employees seemingly attempted to give us service that was among the worst service we have ever received.

Giving credit where it is due -Upon discovery of the order being incorrect it was fixed in a timely manner, but without so much as an i am sorry for the inconvenience.

Advice for employees -read the order back after taking it -when cars are waiting have them pull ahead(saw several cars angerly pull away puesumably due to wait) -greet...

I am absolutely LIVID and will be speaking to the manager at this Culver’s location IMMEDIATELY! I ordered a chocolate concrete mixer with Dove chocolate—DOVE CHOCOLATE, people, it’s not that hard to understand! I made it crystal clear when I placed my order, practically spelling it out for the cashier, who, by the way, looked like they couldn’t care less about doing their job properly. I was expecting those rich, creamy Dove chocolate pieces swirled into my concrete mixer, which was the ENTIRE reason I drove all the way to Culver’s in the first place!

But what did I get? A pathetic, plain chocolate concrete mixer with ZERO Dove chocolate. Not a single chunk! Do you know how much I was craving that luxurious Dove chocolate experience? It’s like they completely ignored my order and just slapped some basic ice cream in a cup. The audacity! The teenager at the counter was probably too busy scrolling on their phone to listen to a paying customer. I’m a loyal Culver’s customer—or at least I WAS—and this is how they treat me? Unacceptable!

I demand a full refund, a new concrete mixer with DOUBLE Dove chocolate, and an apology from the manager for this outrageous oversight. Culver’s, you’ve lost my trust, and I will be telling everyone I know about this...