QDOBA Mexican Eats — Restaurant in Menomonee Falls

Bad experience proving hiring good staff is a thing of the past. I walked in about 20 minutes before closing and there were three people standing behind the counter cleaning. Yes it was close to closing but they still had the line of food out and it wasn’t yet closed. I stood in front of them, literally right in front of all of them at the counter and no one even looked up at me. I was the only customer and was just standing there being outright ignored. When the girl finally stopped sweeping and slowly sauntered over without even bothering to look up, it was obvious she was annoyed I was there. I politely asked if they had white rice in the back without cilantro (which is a common request I make as someone with the gene that makes cilantro taste like soap…..and every time I’ve asked, I’ve never been told no)…..so I asked and she just said no outright. I asked if she would be willing to check and she said no they don’t make it that way. I mentioned I’ve received it from this location every other time I’ve come and she said “well we don’t do that”. All of this with a teenagers attitude. It was infuriating and I decided to leave.

They could have acknowledged me when I walked in…..and was standing in front of them waiting at the counter.

She could have just walked the ten feet and checked for the rice, instead of being lazy and making up excuses.

She didn’t need to have an attitude the whole time just because a customer comes in at the end of her shift.

As someone that’s spent years working in customer service I found all of this behavior infuriating. But with the other three employees also doing nothing and ignoring me, it seems more of an issue of hiring kids that just don’t give a care. Well, fair enough, but there are plenty of other places to go and my money won’t come back to this location. Which is a shame and was completely...

So disappointed from tonight’s experience. It was decently busy, so my husband and I attempted to be sympathetic of the rush. However, the state of the serving area was quite atrocious. Ingredients slopped everywhere, utensils being tossed around and mixed.

I completely understand being overwhelmed, but the staff did not communicate with each other to help with assembly, nor did they communicate with any patrons for their desired ingredients. I myself ordered a quesadilla and watched the staff member change the time on the press to take it off faster. I was not asked what I would like in the quesadilla other than chicken and cheese and I had to ask for guacamole and sour cream on the side after my meal was already bagged. Additionally, I watched the staff member hit the spatula in the garbage can to clean the cheese off.

My husband ordered a burrito and I will say the staff member who worked on it did put a good deal of effort to roll it, but it was cold and sloppy.

We really just felt sad eating our meal, as we used to really enjoy dining here. The lack of cleanliness and bad customer service will likely keep us away...

I ordered a burrito bowl like I always do and I don’t eat meat so I ask them for extra rice since I don’t want any meat or beans. Usually they give me a decent amount to make it a decent size bowl since I’m paying full price regardless. The young kid working barely even gave me a regular size scoop let alone any extra. I was ordering two bowls so I didn’t realize how little was actually in there until I got home and realized my bowl felt weightless and when I opened it I realized it wasn’t even halfway full. It wasn’t even enough for a child to eat and is mostly lettuce. I didn’t order a salad, I ordered a burrito bowl. I typically go to Chipotle and have never had this happen to me and just happens to be closer to Qdoba and thought it was worth trying. Definitely a big mistake. $13 for this is definitely a rip off. The nice woman who worked at the register told me they had a lot of new people she was trying to train but if they aren’t ready then they shouldn’t be the only person there who is making everyone’s orders when they...