Dunkin' — Restaurant in Mentor

This dunkin is by far my favorite one to go to and mostly because of 2 people and the rest of the staff of course but here is why..

I am a regular customer usually getting a medium frozen mocha coffee and there is the super nice lady that takes my order she calls me honey everytime and the most pleasant voice. Then at the window it's always this tall skinny young man who has a smile on his face no matter what day it is and he is so very nice and between these two it makes my morning so much better every time. Also i feel like whenever these two are working that drive thru it is not only fast but my order is always right every time i can see these two checking the orders as the other crew is preparing and they check it over everytime to make sure it's right i have been to a couple other dunkins before and i got my order wrong a few times but it happens when your busy.

However especially now in these days it so hard to find such good service and people who actually enjoy their job and i just hope these two stay and continue to make mine and the other customers morning great...

They can’t understand what I’m saying they keep messing up my order all the time they don’t pay attention to the orders they are grabbing of there drive through cart . I was supposed to get a toasted white chocolate latte and got pumpkin spice one of my other orders I was supposed to get a vanilla latte and go someone’s black coffee . Very disappointed I won’t be going there anymore I’d rather pay more money at Starbucks to get the right order than the wrong one all the time . I went there today to give them the benefit of the doubt but yet again they screwed up my order I was supposed to get a toasted white chocolate late instead I a hot chocolate late not what I wanted. Maybe hire employees that understand English that can do the drive...

I walked in and saw two workers just sitting and talking, while the two other workers, were cleaning up and making orders at the same time. I don't like seeing stuff like this especially since they were minors over working while the adults just sat and talked the entire time. They eventually started yelling at them for not working when they clearly were. Do I need to be worried about child labor laws not being followed? I overheard the name of one of the adults being Nan I think. I don't know if this occurs often, but it should be stopped. I was going to get a berry burst dunkin energy, but decided not to because they didn't deserve to work even harder than what they...