Jet's Pizza — Restaurant in Mentor

I've been getting Jets pizza since I was a child growing up in Michigan. Jets has always been and will always be my #1 pizza place of choice.

When I walked in to get my pizza the nostalgia of my childhood hit me in the face as soon as I caught a whiff of the unmistakable scent of Jets pizza dough and sauce filling the air. Just like that, I was practically transported back in time to when I was 8 and asking my dad for a dime to get 3 small gumballs from the gumball machine in the lobby of our local Jets pizza (sadly I didn't see a gumball machine at this location, but that doesn't make the pizza any less amazing).

The staff at this new location are absolutely amazing: professional, kind, and thorough. When it was my turn to go to the counter to pick up my order, the woman at the front counter made sure to open each box for me to make sure everything was in order before leaving. It's little gestures like this that show they genuinely care about getting things right the first time, and fixing an issue as quickly as possible.

I ordered an 8 corner pizza, a 4 corner pizza, and cinnamon sticks for 3 people, and we have enough left overs to have tomorrow as an encore. The dough was nice and crispy on the edges and soft and fluffy in the middle. You know when you look forward to something and practically romanticize it in your head after a long time of not having one of your favorite things? I can say with confidence this food was just as perfect as I remembered it and it made me genuinely happy.

Needless to say, I'll be returning to this Jets for...

Their pizza is delicious it's my favorite pizza place I love how fresh and hot their pizza is and very crispy I got their jets 10 pizza with everything on it🤤🤤😋. But their service sucks. I was their yesterday I kept saying my name over and over again they never came back to me and getting me my order. I was waiting and waiting they gave everyone else their pizza 🍕 and they kept skipping me and a nice lady gave me my pizza it was in the hot stove refrigerator all of that time but they have to do better with their costumers and help more and not having us wait for a long time . But I'll keep coming back because I love you guys . But please do better I did call you guys and you guys saw me standing their waiting forever I did say my name but I still didn't get my pizza until the lady gave it to me and my friend had to walk in to see what's going on . But i know you guys just opened but please do better with your service and helping out with your constumers and give us our food on time. Please and thank you. I am so glad that you guys open one close...

First experience— Had a very bad experience here tonight. I placed an order at 5:30pm with an estimated delivery time of 7:30pm. It didn’t arrive until 9pm and all the delivery driver said was “sorry for the wait”. We attempted to call to check on it multiple times and weren’t able to talk to anyone and on hold the entire time. I understand this location just opened, but 3.5 hours for a pizza delivery without a call, refund or anything at all is unacceptable. I haven’t even tried the actual pizza yet because we had to eat something else for dinner.

Second experience— I ordered my pizza online. It came 10 min later than they said. Not too upset by that. But they forgot the ranch bottle I ordered so I had to call them. Quick response time. Came about 20 minutes later with the ranch. Pizza is delicious. Myself and the kids are enjoying it. Thought I’d update. Food is great once you get it and it’s correct with everything...