Skye Bistro — Restaurant in Mentor

Our service was perfect until the end. Our server was attentive and thoughtful and our food was lovely. At the end of our meal, however, our server made a snide comment to us. A family member had sent me a groupon for Christmas since they live too far away to visit or even mail packages without paying quite a bit. Our server brought over the slip to sign and condescendingly stated, and a little too loud for a quiet setting I might add, that our check was discounted, but it didn't include gratuity. Anyone who has been out to eat know gratuity isn't added to checks for parties of two. That comment was snarky and unnecessary at best, but I think judgemental and uncalled for is a little more accurate. I tried not to be bothered by his rude attitude, but it ruined our date. My significant other was quite upset. I still tipped him well, as our service was great up until that point. However, I'm very disappointed. I loved the place, but I don't see myself ever returning after that awful treatment. As a former bartender and server for years, I would just like to suggest keeping a professional demeanor despite your (incorrect) assumptions about the guests...

In the past we really liked this place. Went there today (Tuesday) at 4:30 PM. The place was a ghost town. The sign on the bistro said it opens at 4. No one was there, the bar looked abandoned. Went to the hotel desk. They said it is open. They went to the kitchen to get someone to wait on us. He hadn''t setup the bar yet. We ordered a couple of drinks and 2 appetizers (crabcakes and calamari). My wife asked for a tall glass for her Vodka. He assumed she was trying to get more vodka for free. She just wanted a tall glass. 45 min later we still did not have our appetizers. The bartender said it takes time to cook the seafood. (Really 45 min?) We were planning to have dinner there too but we called our friends and told them not to come. If the hotel is going to operate a restaurant they need to seriously step up their game, staff it, advertise it and open when they say they are going to. We won't be back and I recommend staying away from this...

Came on Valentines Day for first time. Big mistake!!!!! We made reservations for 6pm. Seated promptly. That’s where it started going downhill. We were understanding they are short staffed like lots of other places and knew it would be a little wait for food and service. Drinks came out quickly and then we ordered our entrees and a wedge salad to split. Salad was good and was served in about 15 minutes. We waited almost another hour and still no food. Once we saw tables arrive 30 minutes after we did get food, we finally started to ask questions. Found out the kitchen lost our order. The assistant manager and waitress apologized and appreciated our understanding. I ordered the ribeye and my wife got the fillet. Both cooked a perfect medium and had great flavor. The food we were served was very good. Our bill was taken care of by the restaurant for the mixup which was appreciated. We plan to go back and give Skye bistro another try. Will update review once we have...