Five Guys — Restaurant in Merced

Last week I suggested to my son to let's go to Five Guys since I have a $10 black card that was given to me. I told my son, "I'll get mine with my FIVE GUYS $10 CARD and you buy your food". We went there and the cashier didn't know how to HONOR their card (given by a district manager at that!) so she charged my son $24 and some change. He looked at me VERY disappointed and I asked him if he handed her my card, she, the cashier answered, "yes, but I can't do it" so I said could you ask your manager to, she graciously walked to the back of the store and came back and apologized and said that her manager said NO!!! My son trying not to embarrass himself or me paid for both of us but almost $25 for two sandwiches was out of what we were looking to spend, so he quietly asked me for my car keys and he went to the car. Me as his mother, I felt so bad. That was too much and they didn't HONOR their own card. So I asked for that sweet cashier to call her manager and the female manager, white woman in her 40's or 50's, light brown hair and, no smile, ZERO customer service, she didn't even want to hear me, but I went on to cancel the order as I was disappointed that their card was not HONORED at the same store that gave it to me... I was pleasantly trying to talk to her about why I was cancelling the order and she shushed me!!! I'm in "awe" but still being humble, she then give me my son's money back and goes on to tell me that my son cannot come back to Five Guys and order again. I'm pretty sure he doesn't want to ever again after that experience, but what a lousy manager. I felt really bad for the nice cashier. Had she been taught what to do in that type of situation, she would've stepped up, I'm sure of it, as for this experience, I'll NEVER go back to this Five Guys or another. Poor management. White lady, in 40's or 50's.... Not manager material. Worst experience ever. Safe yourself the worst experience in fast food and outright POOR MANAGEMENT from this 1 manager.

(I really want to post a picture of my card but there's no option that I can see)... The Five Guys Card that was NOT HONORED at...

The worst Five Guys I've ever been to. Staff needs to be trained on how to prepare this food. Fries are WAY over salted, not greasy enough, and burger patties are under seasoned.

I've lived on the east coast for years and have been to Five Guys all over, including Arizona. This location sticks out as worthy to comment on for the first time due to how bad it was.

The burger patties did not have the right flavor or any seasoning. The fried were WAY over salted to the point of being inedible. And I like salty fries. The fries are suppose to be more greasy, soggy, and soak the bottom of the bag, also due to the serving size being significantly over-filled. These fries were not that greasy, and there wasn't very many fries over what would fill the cup. This is NOT the Five Guys experience. The staff needs to be properly trained in preparing and...

Stopped into this Five Guys just trying to grab a bacon cheeseburger and Cajun fries… ended up in a whole episode of Law & Order. I’m waiting on my order when this dude storms in, shirt halfway ripped, yelling “WHERE IS HE?!” like he’s in a Jason Bourne movie.

Nobody says anything, so he starts pacing around and knocks over the soda machine. The cook calmly flips a patty, looks up, and says, “You got about five seconds to leave before this becomes your last supper.”

The crazy dude rushes the counter, and I swear on everything, the cashier jumps OVER the register, hits him with a 3-piece combo and a milkshake slam. Dude folds like a lawn chair. Manager comes out, claps once, and says, “Back to your stations — food’s still hot!”

I got my order with an extra order of fries and a nod from the squad like I’d just...