Panera Bread — Restaurant in Merced

I rarely come here because it always looks busy bit I ended up downloading the app because a friend told me about their rapid pick up. Well I ended up getting a reward for the month that consists of a free daily bagel. So I ordered my bagel with a tub of cream cheese and about 10 minutes I was there to pick up my order and it wasn't on the shelf so I waited about 7 more minutes while there were people standing around before I had to ask someone about my order. When the lady goes around the corner and pulls my receipt she apologizes and mentions how it just printed out for some reason. She gives me my bagel and cream cheese and of course I walk out and realize it's not a tub like I originally ordered, it's an individual. I go back and tell her, she apologizes and trades the individual for the tub and I'm on my way... the next day I ordered a little earlier and showed up after about 15 minutes. This time I only had a bagel, I walk in and once again it's not on the pick up shelf. So I wait because this time there were actually a few people ahead of me waiting. About 5 minutes goes by and I get my bagel and leave. I took a little break from going because at this point in wondering what is the point of ordering rapid when there is nothing...

This Panera was good when it first opened, but over the years the quality of the food has dramatically declined. Yesterday I got my stand-by mac and cheese through the drive-thru and then when I went to eat it, it was so mushy, cold, and disgusting it was inedible. I was starving, so I tried to force myself to eat it, but I just couldn't. I actually have never done this before, but I ended up taking it back into the restaurant and asking for my money back. They gave me a refund and were apologetic about it. I mean the bread still tastes the same, but that's really the only positive thing I can say. Very disappointing. There's almost never anyone in there these days, and it's at one of the busiest intersections in town. I'm guessing I'm not the only one who has noticed the significant decline in quality.

As others have said in their reviews, the drive-thru wait is ridiculous. I'm talking 15 to 20 minutes when there's one or two cars...

I’m on a spiritual Daniel Fast that in different terms is a vegan diet with no added sugar. I was excited to hear that Panera serves vegan dishes. Tonight I went to get now my favorite sandwich on bread that I’m able to eat. When going to grab my food the employee stated they didn’t have the bread I asked for and that he randomly selected a bread. Not knowing the breads I was able to eat, I simply said okay I’ll figure it out and walked out of the building. While walking out the team leader approached the employee, asked about the situation, and didn’t say a word to me. I got into my truck and pulled up the list of foods I’m able to eat from Panera to only find out I’m not able to eat the bread the man selected. Now the employee should’ve asked me if there was a different bread I’d like because now I’m stuck with a sandwich I can’t eat and I have to find something else for dinner. Very upsetting and I’ll most likely not be...