Best Buy — Local services in Merced

Liars. That's sums up my experience here. My wife and I walked in to the customer service desk late evening. We literally stood there waiting for close to 15 minutes. During this time we had 4 associates walk up to the counter or past us who didn't bother asking if we needed help. In addition, the associate taking care of the counter decided to help 2 other customers who arrived after us. It wasn't until one of the employees closing out registers asked us if we were being helped. That's when the female employee who was supposed to take care of us (but instead of ignored us for 15 minutes) finally walked over and stated "I thought you guys were already being taken care of".. yet she never confirmed the whole time we were standing there. After we left I called in to speak to a manager. The gentleman I spoke with claimed to be the manager therefore I let him know my experience and how I was deeply upset over the type of treatment we received at his location. He expressed his apologies and promised us a coupon to get us money off with our next purchase. Well, I went in a few weeks later to try and speak with that same gentleman but he wasn't available. I got to speak with the ACTUAL Store manager. I was again, upset to find out who I had spoken to, and who promised me a coupon was NOT any type of manager, instead that person was simply a department supervisor. The store manager was actually incredibly rude. I told him about our encounter that night and he exclaimed he had no clue what I was talking about. He then stepped away to call the employee whom I had spoken to. After the Store manager came back, he TOLD ME what happened that night. Mind you, the store manager was not there that night and he was TELLING ME what had happened. He was told that we were already being helped across the store and we were brought over by another associate to wait at the counter which is why we were never helped for 15 minutes. See any issues here? The employee(s) were telling him a completely different story. He practically told me I was lying to him, then proceeded to tell me that they do not give out any vouchers or discounts like the department supervisor was telling me about when i called him on that same night. Therefore, there was nothing he could or would do about the incident. Incredibly awful management on his part and no wonder his employees behave the way they do. However, there has been one employee that at one other occasion was very helpful and courteous. That employee usually works in the back by or at...

Shady- I love Best Buy and couldn’t live without them but this is my least favorite Best Buy store.

I’ve experienced all kinds of difficulties here over the years. Such a small store, but you can end up having three or four different sales people ask you if you need help literally moments after the last person asked if he or she could help you. It gets pretty annoying. One of the sales person's carries around a boombox and at times likes to strike up odd ball conversations.

After buying the latest Iphone from Best Buy, I decided to trade in my previous version that I also bought from Best Buy. The Best Buy website had a promising trade-in value. However, when appraised in store my excellent appearing phone was declared to be in only "fair" condition and I was given a super lowball price which I couldn’t believe.

I went outside and did the trade-in on the site ,and even based on a fair condition rating, the amount was $200 over what the sales person quoted me.

I went back in to complain to the store supervisor and it was told to me that prices could very; however, when she put in the phone details she came back with the high quote I received. Before that she boasted how I have been dealing with the mobile supervisor and he really knew his stuff and could not be mistaken and it had to be due to the variations they couldn’t control. So much for that theory. No flags went up for this alleged experienced supervisor that the price I was given was ridiculously low.

I did trade in my phone for the higher amount but no surprise, no apologies or explanations to explain how such discrepancies...

So this happened. Exactly two weeks ago my phone was obviously not going to last the weekend, it was dying quickly. I decided to go Bestbuy so I could get a phone with their big Geek Squad warranty. Well last night I go to bed and the phone seems fine but this morning when I wake up there are two cracks in the screen. I didn't drop it or drop anything on it. I figured there was probably a micro-crack to begin with and the recent 103 degree weather probably caused the heat cracks. Since I'm with in the two week mark I figure I can exchange it but no I'm sent to Geek Squad repair. Geek Squad repair says the crack doesn't go all the way through so it is just a bad scratch and doesn't make the phone unusable so they won't repair it. I can't exchange it because it is too damaged and I can't get it fixed because it isn't damaged enough. I bought this phone for the sole purpose of watching widescreen movies and reading books, one of the "scratches" is right in the middle. I have a two week old phone that is now only minorly useful for the reason I bought it. So I would think twice about buying a phone from Best Buy for the warranty; that is obviously not worth the $104.00 dollars. Oh and by the way if you do use the warranty apparently you must do without your phone for...