Popeyes Louisiana Kitchen — Restaurant in Meridian

Routinely, this Popeyes is a hit or miss depending on who works there, but today, i just had an overall horrible experience that i just had to share. First of all, i thought mobile ordering was for skipping the line, so why did i have to get in line to tell the person behind the counter whom already had my ticket that i had placed a mobile order; he said he got me, i was already irritated and really didnt have a happy demeanor, and i couldve been nicer, but i wasnt rude either, i just didnt greet him. Secondly, i waited almost over 15 minutes and had to remind the guy behind the counter again, just for them to tell me they was out of ghost pepper wings and couldnt replace my order with something of the same value because they dont do that. I have been living by this popeyes for 20+ years, when ita good its good but when its bad its bad, and i have to be truthful there were days i wanted popeyes but i just didnt want the disappointing chicken nor the bad service and opted for something else. I wont be patronizing their establishment for a good while until im sure they good again. The manager was not friendly, and had a very bad additude, there was a big spill on the floor which cut off the entrance to the register so you had to walk around, and they are not very accomodating to online...

My experience was just not pleasant at all. I ordered some tenders and 2 different desserts. They said it'll be 5 minutes on the dessert. Ok, get to the window, pay, they give me a bag. Look in the box. Chicken wings, biscuit, and dirty rice. I told her again what I ordered she ask me to pull up they'll bring it out, I'm waiting and waiting, the girl that took the order came out and asks me, again, what I ordered, I say chicken tenders meal w/coke, 2 Oreo dessert and a strawberry biscuit dessert, she go back in so I'm waiting and waiting, until I see they have serviced 3 more vehicles, so I go in and they tell me I didn't pay for the Oreo cookie dessert. A lady came, I guess, she was a manager. She was very nice, but, she said can I give you an extra strawberry biscuit for my wait and it will be 3 1/2 mins. Not the Oreo dessert. This was 9 o'clock at night. I was so distraught about the whole situation and the girl that took my order didn't say she didn't here the Oreo dessert, she said I didn't pay for it. Well, I didn't know I wasn't charged because you did not repeat the order, you just said $12.84. I hope that it would be handled better in the future. I plan to never go back. The treatment of the girl that took the order was very unkind and unprofessional....

There were 5 staff members behind the counter no customers other than a staff member on break. After waiting 5 minutes without any greeting I asked if they were open to serve, even though there was ample chicken visible. The individual behind the register stated they were waiting on a manager. The staff member in front of the register suggested exiting out her order so our order could be taken. After the order was taken and paid for, we waited 15 minutes for the chicken, biscuits and fries to be pulled from the rack and placed in the box. During this time the employees joked and talked among themselves, but no effort was made to explain why such a wait to put our food in a paper box. As we were leaving the store, the manager appeared to take care of the issue with the register that was the rationale of no service when we first arrived. Manager, instruct your staff that customers expect to be served promptly and if a delay is expected an explanation is to be given. We will NOT bother to return to...