Dunkin' — Restaurant in Merrimack

Weekends are the worst time to go to this Dunkin’s, during the week they’re great! Weekends especially Saturday the service is terrible and my order is always wrong and when I say something politely I get a dumbfound look. Today I placed a pick up order @ 3:11pm I got there at 3:22 thinking that was enough time to make it go in the ticket is still on the printer with 4 others they grab it and make it on the spot and ignore the other that were there, I get my coffee and it’s not prepared correctly. This isn’t the first time I’ve had issues here and normally I wouldn’t care stuff happens but you can’t even call them to talk to someone because their phone number is out of service. The time before this I didn’t get my food at all and my coffee was completely wrong and the girl scoffed when I said something, oh and to make matters worse I waited 10 minutes at the drive through box for her to...

Went the morning of April 3rd drive through. Order large and small iced macciato with whole milk and 2 sugars they were the worst ones ive ever ordered. Tasted like a cup of milk with a hint of coffee flavor. Ive actually asked at this specific store to make my macciato with less milk they told me they couldn't do that. My wife and i love the flavor of the macchiato but is very inconsistent. Especially when they put coffee on top of it instead of espresso. We also ordered a cinnamon raisin bagel toasted with cream cheese and we got a plain bagel.... went again morning of dec 23 ordered same med macciato. It looked like they forgot to put espresso at all on it. I asked for money back they told me i was wrong. May 15th 2018 at 5 pm again a...

This place just can NOT get it together. I have yet to go to this location and have my order be correct. Something is wrong every single time. Today, we ordered a box of 6 donuts informing the worker which ones we DONT want in the box. We get home, to find there are 5 in there we specifically stated not to include. With one that was correct. My coffee although ordered correctly also was black. Ordered a bagal with cream cheese, no cream cheese was included. And the wrong bagal all together. I'm not normally one to complain but, it just keeps happening over and over again. Even ordering online they don't get it right. Someone needs to go down there and retrain, some of the girls there have bad attitudes right off the bat too, like sheesh, Sorry to...