Domino's Pizza — Restaurant in Mesa

Been going to this location for sometime, with in last 6 months service has gone down so badly. My order is always wrong or under cooked, and that’s even if they answer the phone to take the order. The short manager girl who works nights is a poor excuse for a manager. She has poor customer service skills and always has an excuse for every thing. She did not answer the phone cause she’s to busy, yet I pull in Peking lot while on hold and she’s inside playing around talking to another employee, the. I go in and she’s playing on her cell phone always. But she’s busy working but on the cell phone always. Then tonight I place another order over the phone for the same thing I get every time and she instead of making me a thin crust made me a hand toss pizza. Then every time I check out pizza is $10 and some change. Today order wrong again and she try’s to tell me I’ll have to wait for her to fix. Yet I place order over the phone so I don’t have to wait inside the store for my food as I have busy life and business to run. I have contacted corporate asking for owner or main manger to contact me regarding this rude manager yet no one ever calls or address the concern. It’s very sad how the company want to charge high prices yet the service sucks then when you complain you are in the wrong. So I asked her name tonight and she told me if I don’t like it don’t come back she don’t need my business. Yet not sure how her making my order wrong is my problem she dropped the ball and made wrong order not me. I would not refer anyone I know to this location. Never seen a manager so rude and full over her self any where before. Also you should not tell your customer you have and employee who does not want to work and one who is not all there in the head was her exact words, when I said excuse me she said he has autism. This is some thing you should not share with a customer and if your employees are not doing a job then that’s your fault you pay people to do nothing. It for sure is not the customers problem, if you can’t staff the location to run it properly then close the doors or Lear better customer service skills it’s simply. This is a very serious problem and has been for sometime at this location it’s sad looking at all these poor reviews and nothing being...

It was not the food or the staff that put me off it was the attention to detail that did it for me. I ordered a deep dish, a grilled sandwich, and bread twists. Then i added a large manager special after I had completed the first transaction. Maybe 2 minute difference and the staff member said for Steven right? He added it to my order. He said 10 to 15 minute wait. I sad ok, I will just wait inside on site. 10 minutes go by, then 15, 20, 26 minutes and I am like where is my food. I go up to ask where it is and they pull it out from the heat lamp. And I am like huh, I have been waiting right here for 26 minutes and how long had my food been done. How hard is it to say your order is done. Or if that is too complicated take my phone number and text it to me! Then on top of all then they totally dropped the ball on my large pizza I ordered two minutes later! And I was not about to wait another 26 minutes! I was annoyed and if I get pizza again, it will be from a different location. Oh and not to mention over half the staff making the food did not have gloves on! Yummy! On the other hand the food tasted good. And the pizza goes to the edge which is awesome! I was a lot of disappointed in their deep dish that looked like a regular pizza that I paid extra for, YEah! Look at me picture and you will see...

Absolutely The worst customer service I have ever dealt with I just moved down the street from this location and have been a Domino’s van for years but now that this is my local store I just ordered my first order a couple days ago and they totally messed it up and they will not give names so unfortunately I have to blame the whole store but they didn’t make it right by giving me my correct order the next day And then I received an email saying that they were going to give me a free medium pizza with a promo code and when I tried to use the code they told me that they had never heard of a code like that and that I am just making things up and then I got the order to go through online like the email said and when the delivery driver showed up she was awesome but was trying to charge me and then I showed her all of my emails and what not and she said here you go here’s your pizza and then 20 minutes later Some Manager who every time I called to ask for his name I got hung up on sent back another delivery driver to collect the money and I should each delivery driver that my order was supposed to be free and my receipt and everything showing that I was supposed to get my free medium pizza but I’m still trying to get the...