Hungry Howie's Pizza — Restaurant in Mesa

I've always been a fan of Howie's. The pizza here is no different than other Howie's pizzas I've had before. What is different is the customer service! I ordered delivery as I was home alone with my two small son's. Didn't want to take them out of the house so I placed my order over the phone with a employee named Erick. I ordered the $20 deal 2 large pizzas and an order of Howie bread. I made sure to ask if the bread came with sauce. Erick assured me that it did. However when my order was delivered, I didn not receive the sauce for the bread. The delivery driver (who's name I did not catch) forgot to grab it I suppose. So I called the store just to see what could be done for this inconvenience. Now I know it's just a cup of sauce and really isn't a big deal but it's the principal. So Erick answered the call again and remembered my order. He stated he would have the driver bring me a cup of sauce. I did not expect that to happen. To my surprise there was a knock at my door about 20 min later and the same delivery driver was there with the cup of sauce. Now again I know it wasn't a big deal "just a cup of sauce" but for this team (Erick and the driver) to take time out of their (assumably busy) schedule to bring me a cup of sauce... Well that deserves high marks with me! Thank you for your service and delicious pizza! You will have my business from...

If I could give no stars I would because they don't deserve stars. I attempted to order delivery 1 other time before this. Today I attempted because I thought maybe it was just a one time thing. It was not. I waited over an hour and when I finally called he told me over and over my order was not placed. I gave him my name, phone number, and even the order number. He told me the order number I was provided was incorrect, my number was not in the system and neither was my name. I then gave him the food that was in the order he put me on hold multiple times for a long time and stated" I'm just going to refund you" I asked how is that helping can you not track the delivery driver he stated not on his end. On who end can we track the delivery driver! I saw on my last post someone is posting as if they are the owner or manager and they are a fake the number does not work. this...

I've never had such a weirdly bad experience here before. Me and my wife made an online order and we even gave them extra time and just sat in the car outside before going in. We went in after about 20 minutes and asked about our order and the employee behind the counter clearly didn't care and all they told us was the system was down and they were waiting. They weren't on the phone or making orders to catch up.. nope they were just in the back doing nothing and quite literally waiting. There was No refund, no apologies for not telling us or that the system was down, didn't ask what our order was, I mean absolutely nothing for us. Felt very disrespectful. No one will even answer our...