KFC — Restaurant in Mesa

Can you give negative stars? So I walked into the store at 9pm, ordered on the kiosk a 3pc tender meal and 3pc original meal order #5093. I sat and waited for my named to be called for about 15mins and then decided to ask about my order since the employees were mopping the kitchen. The kid in the stripped button up(Zachary) then told me they were out of tenders, I said okay what can be done about this since I had already paid, he then asked the girl in the black shirt(Solee) what can be done, she said they could switch for original, crispy, or nuggets. I asked for crispy. I then checked my text receipt and clicked the link, the website then said there was a problem with the link given to me. I asked for my receipt to be printed, then was told they could not print receipts from the kiosk. I then explained I wanted to point out to the KFC corporation that I should not have been given the option to order something if the store was out of it. I asked if I could then have a number for corporate. Solee then informed me they didn't have a number for corporate. I asked what the name of the store manager was and she then informed me she could not give out personal information about managers. She could give me the shift managers name and it was Zachary who had been standing in front of me the entire time (who had been asking for direction from Solee). I asked Zachary why he wasnt speaking up and he said because everything she was saying was correct. So, the non-manager was the one to not only give the manager direction but the one who basically told me my complaints will not be heard because they have no way of giving the customers a way to contact KFC corporation except to go on-line. It felt like a big "sounds like a you problem, deal with it yourself" situation, not even an offer of condelence at the least. I have not been to KFC in quite a while and was actually craving some tenders and coleslaw, unfortunately going inside the restaurant an hour before closing is asking for the bottom of the barrel in food AND service. My whole reason for complaining was to bring up the issue of being able to order something that was out of order. Do better KFC. You used to be so much better in quality...

I rarely if ever review places. Only when I'm really disappointed or really happy with. Most of the time places are the way they should be, and I have better things to do then take time to say, it was as it should be.

I went thru the KFC drive-thru (baseline & dobson) on a Friday night. There was only one vehicle in front of me, yet it took 7min to get to window. I heard the order placed from the guy in front and his one small bag showed he didn't place a huge order. Then it took another 4 min to get my order which was 1 two pc & 1 three pc meal. One was crispy and one original recipe. After I paid, I saw a sign on the window that said "returns must have receipt plus the original order within 24hr otherwise they will not be honored, See mgr." What the what?? that gave the first red flag yet I'd already paid. so I just shrugged and thought, that's strange - who would return fast food after 24hr? When I got home the crispy & sides looked really good (the only reason for two stars). Mine, the original usually delicious order, was nasty. Just to look at I thought, great... wasted money this looks over cooked. Then I remembered the notice posted and if it weren't friday night and if it were closer, I would have "returned." Regardless though it was funny (not haha funny) how they didn't bother to give me a receipt - Hmmm (in)convenient - so I was SOL. I did taste and overall it didn't even resemble the original recipe, it was different maybe because they simply didn't mix coating properly and/or it was slightly over cooked. Once I got the skin off, the chicken was actually ok except it still had this after nasty taste. Sooooo disappointed and know this post prob won't matter, but taking...

I was supposed to start work there yesterday. When I filled out the application the manager told me he'd hire me ,but the next orientation was in two weeks. I told him that was except able so long as I have his word that I did indeed have employment. So I paid for clothes , a food handlers card, and took time out of my day on three separate occasions to fill out paperwork. They told me to go to the university and alma school site for orientation. The manager at the Dobson and baseline branch gave me all the paperwork I was supposed to bring. I said do I have to bring all my ids because I'm not going home tonight. And I'll leave from my dad's house. He said they were photo copied in my paperwork and I didn't need to bring them. When I showed up for orientation at the alma school and university branch the lady there wouldn't let me start because I didn't bring my food handlers card with me. I explained my situation and that I was told by her other manager that I didn'thave to bring it and gravity of my situation that I need work and have not looked for other employment because I had this job. She was unresponsive and acted irritated. Told me I have two wait two weeks and that she didn't have time to talk to me and u needed to leave. She was unprofessional. Her manager was the one who photo copied my ids. I could have shown them to her later that day. She didn't care. So now I won't be able to pay my rent next month. And no one cares. I call corporate. No one's got back to me. I will call the labor board if I fell I not righted for their wrongs. If that doesn't work I'll sue. I have a cousin...