McDonald's — Restaurant in Mesa

This location is the worst McDonalds restaurant EVER!!!

I have lived in this neighborhood for 30 years. This McDonalds has been here the whole time. They used to be just an ordinary McDonalds. Not great, not bad. Just McDonalds.

Over the past 15 years or more, this location has continuously declined in food quality and customer service. Each year they find a way to be worse than the year before. I visit this location about twice a year because they are so close and I’m always hopeful that “this time will be different. They have to be better by now.” Nope.

Today I used the drive thru. No special orders. McNuggets meal, QP with cheese, Fish sandwich and Hotcakes . . . $26. The first window takes my money, no problem. I get to the pick up window and I’m asked to park in the spots in the parking lot so that they can bring me my food. I ask “Why?” and I’m told they are “waiting on the meat”. I ask “How long?” and then I’m told that they are in a contest and I need to move my car away from the window and my order will be out in 45 seconds. I pull up and the 2 cars behind me are told to pull into the spaces next to me. If this location wins any contest, it’s because they cheated. BTW they did bring my food about 2 minutes later. The person who delivered the food said “We gave you fresh fries, they should be nice and hot.” Shouldn’t they always be fresh, nice and hot?

Now, I was told to park because they were “waiting on the meat.” I get home (less than 5 minutes away) and EVERYTHING EXCEPT THE FRIES IS STONE COLD. My QP looks like the ingredients were put into the box and then shook up. Burger patty half off the bun and the cheese on the bun as if the burger were in the proper place. I thought that QP’s were made to order but this one was cold as if it had been made and left on the counter for 1/2 hour. Fish sandwiches are gross when they’re cold. My son said that the fries were good but being that we had to wait and we were told they would be fresh and hot, they should have been really good

Look, do yourself a favor and if you’re thinking about having McDonalds find a different location. There are plenty of other...

I was treated so rudely and with such disrespect when I visited the McDonald's at Higley and Brown in Mesa AZ on 11/7/15 around 2pm. I went through the drive thru and ordered off their menu that was posted. This was my first time since they started their breakfast all day. When I got to the window to pay they read back my order and realized they rang up the wrong order. They said it would be a 5 minute wait, which was fine. I paid and they had me pull off to the front to wait for my food. After 17 minutes of waiting, I went inside to find out why it was taking so long. The woman I asked was very polite and apologized for the wait and mix up with the order, that's when the manager walked up and said what I ordered wasn't on the "breakfast all day" menu. I told him what I ordered was on the menu board at the drive thru. He said it didn't matter and went on to tell me the only items on the all day menu. I told him the menu board didn't specify which items I could not order and if I couldn't order it, then why is it on the menu board? I also was not told that I couldn't order it when I did, just that there would be a 5 minute wait. I told him it didnt matter now, I just wanted my food and go. He continued to talk down to me. I told him to please just stop talking and just give me the food that I already paid for. He proceeded to say to me "Who do you think you are? You are nothing special." WHAT?!? First, I never implied that I thought I was something special (though it's strange they don't consider their customers special). Second, why in any normal circumstance would the customer be put down and verbally attacked for speaking their displeasure of waiting over a total of 30 minutes for fast food? I asked for my money back and instead was told to "GET OUT! You are not welcome back." Seriously? Well they definitely will not have to worry about me...

There was a time in my youth where McDonald's was a magical place, that my family went as a treat. Every McDonald's I can remember had a giant jungle chip where we kids could run and scream and play. The entire building looked like one big happy meal, and it was full of characters with bright smiles. My family of 5 could eat very well for under $20, Big Macs were $1, Happy Meals $2 and it came with actual toys. Ahh the memories.

On the day that I visited this particular McDonald's I was saddened to realize that gone were the days of the happy meal and now the restaurant looks like a sad middle-aged divorced dad, struggling to hold on to what is left of his sanity. Instead of smiling and happy college students at the counter I was greeted by what appeared to be someone's elderly grandmother, who had come to the sad reality that all those years of paying into social security meant nothing. I was shocked and dismayed to see that the $1 Big Macs, of my childhood, were now $8. What was a $1 four piece chicken nuggies last year was now $3. And the dollar menu held nothing under $2....

As I opened the box to my big Mac that cost me $8, childhood nostalgia was replaced by middle-aged depression. My food matched the tone, color, and atmosphere around me. My big Mac was just two overcooked burger patties, a handful of lettuce, and 3 pieces of bread thrown into a box haphazardly with a squirt of mystery sauce and 2 pickles. This is what $8 buys me these days?

I could have gone to Red Robin, and gotten a fresh juicy burger with unlimited french fries but, instead here I was shoving thishoving this sad excuse of slap into my gullet.....

McDonald's made me as sad as...