Pirates Fish & Chips — Restaurant in Mesa

I've come here quite a bit, especially since I live just up the street. Every other time I had a great experience, but this last visit was bad... REALLY bad. We sat for about 7 minutes in the drive-thru without anyone saying anything. My boyfriend said "hello?" a couple of times after about 3-5 minutes. I'm patient, but not a word for that long? A man fighting with his girl might find that length of silence enjoyable, but I'm here to eat! After about 5 minutes I backed up and went forward, thinking maybe I didn't hit their sensor the first time (I definitely did). Then after 7 minutes my boyfriend honked the horn and loudly said "hello? Anyone there?". Maybe that irritated the worker, but I'm a woman in a bad mood who hasn't eaten a thing all day and it's 5pm... is hangry (angry because you're hungry) a real thing? It sure is! Ask my poor boyfriend. Took another 2 minutes to finally get someone to respond... There was someone at the window ahead of us, but no one was handing them food and the window wasn't even open - so it isn't like the person was busy talking to a customer. They could have (and should have) answered within 30 seconds of us pulling up and let us know they needed a moment. I understand people get busy, but communicate that. Let us know you know we're there and that you'll be right with us as soon as possible. Well, after that enjoyable wait, I get home and start eating... I LOVE their chicken strips but these were almost entirely breading... I was taking off 2"+ pieces that were 100% breading, absolutely no chicken inside whatsoever. Out of my 6 strips I had 3 small pieces of chicken, MUCH smaller than the usual pieces they give, that were 50% breading. They were so small and so much of it was breading that I got about 15-25% of what I'd usually get from a chicken strip. I'm talking like the size of my index finger was chicken... and I'm a pretty small girl. The 3 larger pieces weren't any better. Sure, I got more chicken, but not by much. Again, I was taking off chunks that were 2" or bigger of pure breading. The picture is from just 3 of the 6 pieces of chicken AND was taken after I gave about 5 medium to large pieces of breading to my dog... at least my dog was happy. But then again, sniffing another dog's butt makes him happy, so I wouldn't say that's much to go off of. Horrible experience all around. I don't think I'll be going here again. I drive all over the valley for work, so I'd much rather just stop at another location on my way home than risk this unpleasant experience...

Done with Pirates! 3 times in 3 months on Saturday between 8-9:40 pm. Same order of 2 burritos and an onion ring. First time 8pm burnt burritos and onion rings. Second time 9:40pm they were out of onion rings and burritos, which I was told by some one who worked there they never run out of burritos or maybe it was the onion rings, I don't rember which one. Third time 9:10 pm I waited for 14 min. for food (I was the only customer there) and watched through the drive through window as they checked the oil or food temperature at least 6 times while my food was frying. Onion rings were burnt bad and cold as ice. How does that happen? All 3 times it looks like young people working who do not care about anything, counting the seconds to closing time. 2 of them not wearing masks and 2 of them put on their masks when I pulled up but were constantly touching them. Honestly I could care less about masks except for I think it is worse to keep touching the front of them then handle food or food related objects. My stomach is turning as I am thinking and writing this. My opinion on two of my experiences there is the fryer was turned off hoping nobody else would show up. Full disclosure: I have eaten there 3 times in the last year about noon time and it was fine, Just don't...

Minus 10; When you come here it's hit and miss with the service and food. Let's start with the service....Three young people working and goofing around, the young man on the drive thru ask if I wanted sweet or unsweetened tea. I said unsweetened he entered sweet. When I got to the window he took my money. Said "here's your sweet tea. I said I ordered unsweetened. He started bitching that I asked for sweet he tapped the order slip and she said sweet. Oh so SORRY THAT YOU WEREN'T LISTENING. And had to make a new one. Ordered the chicken combination chicken was over cooked almost burnt. Shrimp was four little strips friend said if it had not tasted like shrimp would have thought clams fries limp and lukewarm. Sorry to say that for sixteen dollars one meal in trash the other barely edible.

Last time here as I was getting my food the young lady who was working did something to the other young man he dropped the order for the car behind me and picked it up from the floor and placed it back in the serving basket.. and was laughing at what...