Pizza Hut — Restaurant in Mesa

Since the location we originally ordered from closed this has been the location that will delivery to us. The last time we ordered 48 wings and received only 20 some wings. We called and they were apologetic and immediately replaced the order and credited the full total of the order because of the inconvenience.

It's been awhile since we ordered but we did tonight to have the exact same experience. Ordered 48 wings and we received 28. We called the location and was first told it was impossible that we didn't get all the wings. I told the Assistant Manager (she's an ignorant piece of work) that I had actually counted the wings because when I received them from the delivery guy I even said this wasn't the correct quantity. She said it would be a hour before they could replace the order. It only took about 35 minutes to receive the first order. Basically, there was no rush to fix the problem, no apology, and she actually thought the situation was funny. We decided that they could come pick up their 28 wings and give us our money back. The response was that we would have to come into the location because their system cannot do credits because it's too old.

We drove the 6 miles to return the order and get the refund simply because of crappy customer service. When the assistant manager was giving the credit she stated "the wings are so small now from the manufacturer that they fill up the container." WHAT??!!! So she is basically saying regardless of quantity you only get half an order anyway? Ridiculous.

They obviously do not know how to count since it is clearly obvious that 28 wings looks completely different from 48 wings.

Stay away from this place, and if you order wings make sure you count them because if not you probably didn't get everything you paid for.

We really enjoy Pizza Hut wings but I'd rather drive 20 miles for those wings than deal with these people ever again. Counting...it's learned prior to...

The Pizza Hut on Lindsay and Broadway has THE WORST service. The majority of the time I order from this location the driver delivers to the wrong address. Mind you, I literally live 2 miles from this Pizza Hut. Pappa John's never delivered my to the wrong address. Neither does Door Dash. So why do I only have this issue with PIZZA HUT!!??

This eveningI decided to give it another try. BAD IDEA. I put my order in online and I put specific instructions to call me when they arrive.when they arrive. So after about 30 minutes I check the Pizza Hut tracker, and it shows that my order has been delivered. So I call Pizza Hut and the lady I spoke with said that it was on its way. So okay, I wait 10 more minutes no phone call no nothing. So I called back and the person I spoke with who was supposedly the manager, said that the delivery driver couldn't get a hold of me and they brought the pizza back to the store. I was upset and I didn't understand when my phone number is there and there was no knock on my door and I expressed the issues that I've had previously. The manager said that he would make a fresh one and have it delivered to me.

I waited 50 minutes. I received no phone call, no nothing. Again, I live 2 miles away from this pizza hut. So I call the store and I'm furious and no one can give me a straight answer as to why I haven't received my food yet. There was a sorry excuse that the reason was the order it was made (meaning there were other orders ahead of mine). In my opinion that makes no sense why it would take 50 minutes still. The so-called manager said it was on its way. I hung up the phone waited another 15 minutes, called the store back and told them to forget the order and requested a refund. I received no apology, only that I'll receive my refund within 72 hours. GET IT TOGETHER...

i ordered online the first time and the email said i would receive my pizza at 11:39am. No call no delivery. I called and spoke with a man who stated that the pizza left just a moment ago. I waited the pizza made it to my home at 12:10pm. It was cold and the cheese by then was hard. The delivery guy stated that he had to wait until it stopped raining to make the delivery. It had not rained that day since early morning. No flooding either. I called the store and let them know that the pizza was cold and it was not really edible since the cheese and bread where hard. The same man told me to call the following day to speak with the manager since she is the only one who can give me a reimbursement on my visa. Called the next day and spoke with the manager at first she wasnt very friendly. I explained what happened and she said she can give me a store credit but no reimbursement. I said ok. I figured that maybe it was a one time thing. I called on Sunday and placed another order, when i called the guy who answered the previous two time answered againa nd stated that the order was on its way. I asked what was on its way and he said the same order as last time. I advised him that I had a credit but that I didnt want the same items as before. He said "okay so what do you want?" (attitude) I told him my simple order and he placed me on hold. stated that the balance would be $0.00. he hung up. when the delivery person came to the house. She said I hope you are happy today since your pizza is free! That bothered me since it was not free because i had complained for no reason it was free due to their mistake. When I brought the pizza in to give to my little ones there were a few hairs on our pizza....MADE ME SICK. I WILL NEVER ORDER FROM HERE AGAIN. CANT IMAGINE IF I CALL WHAT THEY WOULD DO TO THE...