Taco Bell — Restaurant in Mesa

The food is always good but the service always seems off all the time . And I haven’t left a review cause I’d always let things slide … but today we order our food and the person that got our order . Through drive thru named Alexis N. She told us we couldn’t have tomatoes off a taco . (Doritos supreme) then my bf replied with I usually get the tomatoes takin off and she said no. Then we asked to upgrade our drinks . To a large and she said it’s a medium . Idk if she isn’t trained correctly but tht was poor communication on her part . Cause she also kept telling us to repeat our order . And we did . But we got taco with tomatoes. But removed them when we got home . But had large drinks . Also when we were paying she rudely took the money . And slammed the drive thru window. And Rudely shoved the money in my bfs hands and dropped change. But she also gave us food with attitude and rolling her eyes . But like I said food is good but we would love to be treated nicely as we were...

Ordered dinner last night. Went to pick up my order and only received 4 of the 5 boxes I ordered. I mentioned it to the girl at the window, she asked someone and said it was in the bag. I checked and it was not. Then she came back and said it was mixed in the other 4 boxes. So I was checking the boxes because I was not about to go home and have to go back. Another lady came and very rudely asked for the food back. I handed her the bag and she did whatever and came back with 5 boxes. I pulled around and stopped out front to check the boxes. Not a damn single box was right. I had to take everything out and redo the boxes so they had the correct items in them. Why would you just stuff everything in boxes an not properly make the orders. Every time we order from this location stuff is messed up and/or missing. I couldn't imagine running a business so poorly with employees who clearly don't care about their job. Will NEVER EVER...

If this wasn't the closest one we would never go here. The night manager (not sure of his name) is the only employee that apparently knows how to do their job. The only time our orders are right is when he is working. It is so bad to the point we either go in to order or check it right when they hand it to us. 95% of the time it is missing something or made wrong. Just left there 10 mins ago and they messed up two tacos no lettuce and forgot 3 items from our order. They need to start hiring competent employees. I have worked fast food before, it's honestly one of the easiest jobs I've ever had. With both my husband and I working over 40hrs each a week, it would be nice to not have to have our orders messed up. We are exhausted and just wanting to feed our family a quick and easy meal. So, shout out to the night male manager, but the rest of you really need to get your stuff together. The incompetency is absolutely...