Chan's Chinese Restaurant — Restaurant in Mesquite

Doing business with this restaurant was the WORST experience I have ever had. I have never ordered from a Chinese restaurant that was so inconsiderate of customers in the realm of customer service. I placed my delivery order with them at exactly 8:50 pm, the guy that took my order didn't quite understand English at all, therefore while retrieving my card information he put in the wrong number which made him call me back to get the correct information. My order came 2 hours late! I kept calling to see if my order was on the way and someone answered stating that the delivery car was having trouble. A business that had KNOWLEDGE about GOOD customer service would have at least given the customer something for free just for having to wait longer. When the delivery guy finally came to my house, he gave me the wrong order. After opening it and seeing that this was not what I ordered, the delivery guy came back to my door and gave me the correct order. I asked him if he was going to give the food that I opened to the person who ordered it and he nonchalantly said yes, and that he didn't see anything wrong with it. At that point I was very disgusted and I told him that I would be calling to speak to a manager the next day. My food was cold and stale, I could not eat it at all. I called multiple times the next day and finally the manager called me back around 5 pm. I expressed to him my experience and he basically told me that he could not issue me a refund or anything unless I returned the food to the facility. My question is why would I have kept the food in the first place and what difference would it make if I had kept the food or not when I had my receipt? I wouldn't be surprised if they would have given that food to another customer of choice. I was so disgusted and dissatisfied with this restaurant and it's way of doing "business" I will never in a million years refer this...

What happened to the food quality and great tasting food this restaurant once had?? We walked in last Saturday night and another couple was headed out from dining in and as we crossed paths the gentleman said to my husband that they drove an hour to eat there at their favorite Chinese food place and they were disappointed, the food was not good and that Chan's was off their game that night. My husband and I were looking forward to eating there and looked at each other and said nope, not wasting money and time if its not going to be good, so we went for pizza. Well tonight for dinner (take out), we decided to give it a try. Please note, we have been long time customers of Chan's and its our number 1 Chinese food place of choice and that we have never had an issue with the food here. This $40 mistake resulted in overall bland food, dry pork in the pork fried rice, sweet tasting (not Spicy) oily Sczechuan beef, fried rice that tasted burnt with toasted shredded carrots, overcooked/dried out egg and even a black burnt piece of i don't know what in the fried rice. We were so disappointed and couldn't believe the bad quality and taste of the food. We didn't finish any of our dishes, we should of just took it back and complained (that's what most people would do and thats what you are prob thinking as you read this), but we didn't have the energy to do so, time to waste driving up there/time there to complain and time to drive back home, so we decided it was a waste of money and that it is what it is - No longer any good, in our opinion. I have just read similar reviews so I feel better knowing I am not alone in thinking this. We should have just got pizza for dinner or for the $40 I could have made some stir fry for alot cheaper and better tasting. Sorry Chan's you lost a loyal customer. We will now stick to...

This is my 2nd time here. But my companies first time. Food was okay. 1st time was better. Fresh. But this time around, the chicken & veges I ordered was good, but never told it had mushrooms. I don't care for them, but it would have been nice to know this. I asked for spicy, since I was told by the cashier that they can make it spicy if requested, which I did. I really wanted the jalapeno chicken, but it is not made. I would have also been nice if ya'll had a kids menu. And she knew it was for a child. The veges that were ordered for him could have been steamed alot longer, eatable for a toddler. The veges were fresh looking, but hard to chew even for us adults. So imagine the toddler. Anyhow. We assumed the spicy that was requested went into the orange chicken that was ordered because that had a little spice to it. BUT the chicken for that was tough. Not tender at all as we normally find in other places. Didnt go and request anything from the front cashiers. It took long enough to get our order! Then too, the cashier that was "assisting" us, seemed bothered. Didnt care for her attitude at all! I would like to come back and try this one more time. The place is nice, simple, and not crazy crowded. The food is decent. Could be better, but not bad. But the...