Tiff's Treats Cookie Delivery — Restaurant in Mesquite

I visited the Mesquite TX location on Saturday evening 08/26/2023, the service was not good at all. They were preparing to close as we walked in. All the cookies were just sitting out on a tray on the side of the cashier not closed and covered in the case and they still sold them to us full price. They tasted disgusting, probably because they were sitting out uncovered (worse cookies and service I have ever had at a tiffs treats). Than I asked the lady for a brownie, they had them but she was like “we don’t have any out now”, I didn’t make any of this a big deal there but if she had given me the option to wait for them to grab me a brownie I would’ve waited. I went in with an open mind because I know we came in 20 mins before closing; however, I was highly disappointed and again this is the worst service I’ve ever experienced at a tiff treats. At least keep the cookies in the covered case until closing, don’t have them sitting out uncovered where bugs or even if someone come in sneezing, that to me was a health hazard and I should’ve walked out but wanted to get my kiddos and hubby a treat as we were celebrating with my hubby before he moves away to take care of his mom. I am only giving this a 2 because I actually love tiffs treats but not impressed with...

Honestly, I'm not sure if I wasn't clear or the cashier didn't understand what I was saying. I really tried to be patient when I told him I wanted one 'Cookie of the month' and one 'confetti' and he gave me three cookies. I was about to be charged 6.00, but I was like, 'I'm getting 2 cookies for 4.00, why am I getting charged for another cookie'. Then we had a little back and forth until he changed it to 4.00, but I'm still curious about that.

I'm not mad, I couldn't be mad about confusion, but it was almost.... Almost like he didn't pay attention to that. I was sure I said I'll take one of each, but I came to spend 4.00, that I am sure about. No hate or shade, just hoping they make sure staff clarify with customers before putting the cookies down because I know once they are put in the bag, they can't be put back. I got 3 cookies for 4.00 in the end, but I feel like I cheated Tiff's and made the employee...

So ordered 12 at this location using a promo code, I go in to pick them up and had questions about the brownies cost that did not quite understand online, and she kept saying she did not know about a special over and over again, I was not asking about a special, I was asking about the price online, the lady with the blue contacts or whatever the color was, she was rude not knowledgeable or helpful with any of my questions in addition to asking for my full name when I picked up the order, glad I was not a secret shopper she would have gotten a zero in customer service, she had me upset to the point I did not want to buy the brownies nor milk, she cost her employer being rude and belittling with her insisting I was asking about a special. I will not order from them again as a first time customer I was treated...