Wendy’s — Restaurant in Mesquite

This was my first time going to this location, and it wasn't pleasant. The place was very clean, but the service wasn't. As I walked up, the cashier just looked at me like I was nothing, and didn't even open her mouth to speak or anything. No proper greeting, no "may I help you", nothing. Just looked at me with this blank stare. Then her responses were very dry as well. That's twice this has happened to me at a Wendy's. I don't know what's the deal with this company hiring people that hate customer service, let alone speaking to people, but it's not a good look at all. Bright side is, I got my food on time, my drink was cold, and I spoke with the manager on duty regarding the situation. Shout out to her for at least listening. Hopefully there can be some momentum gained. Let this location liven the staff up and change some things, because that atmosphere was just sorry. That cashier wasn't happy to...

Disappointed with Quality and Consistency

I usually enjoy Wendy’s, but this visit was underwhelming across the board. The fries were noticeably old and cold, lacking any crispness or freshness—more of an afterthought than a side.

I ordered the Brownie Batter Chocolate Frosty Swirl, but what I received looked and tasted more like the Oreo Brownie Twist Chocolate Frosty Fusion. It was put together sloppily, with little attention to presentation or accuracy. Definitely not what was advertised.

The Vanilla Cold Brew Frosty also missed the mark. It was mediocre at best and lacked any real vanilla flavor—just a faint, sweet cold brew that didn’t deliver on its name.

Disappointing experience overall. With so many better fast food options, it’s hard to justify returning unless the...

I was just in there around 8 when I walked in one of the employees were saying that they’re only taking moblie and DoorDash orders and I was like Okie that’s fine I was about to walk out when, I’m amusing is the manager, said no we can take your order when I tell you this woman was amazing SHE WAS AMAZING she was funny, she was handling mobile orders, in store orders, and drive thru orders all at once and she even put our frotsys in the freezer while we wait usually if I’m told the store is closing I’ll just leave no problem but the fact she took the extra mile was amazing I didn’t get a chance to ask her name but she was a black lady she was wearing a blue shirt and black pants and she had a ponytail and it was 8/8/25 around 8pm top tier customer service!! Would...