Amped Fitness (Mesquite) — Local services in Mesquite

I'm at this gym now. I decided to tan because I just had $90 drafted out of my account for my membership... so why not utilize the amenities I pay for? When I was finished, I heard someone fumbling with the door. One of the employees (Zack) unlocked the door and let a man in while I was naked. I've been through a lot (SA) so let's just say my heart almost stopped. I was so petrified... I froze.

He (Zack) knew I was in there... and I wasn't in there long. He turned on the lamp for 10 minutes. I finished and was getting dressed. 2 things...

What this tells me is they don't clean and/or sanitize the tanning beds when people are done. The floors were filthy... there was trash on the floor. I chalked it up to a random mishap and cleaned the tanning bed myself with the solution they had in there. Although, I had to use my own towel because the one that was provided was disgusting.

The employee didn't even knock. If the door was locked, common sense will tell most to knock just to be sure. Pure negligence, inconsiderate and incompetent employees, with a complete lack of common courtesy. I'm so upset, I'm shaking.

I talked with the manager, Jamie, and she apologized. She said the reason the tanning room was dirty was because some of the facilities workers had quit. I told her that was no excuse. Their existing employees should pick up the slack and santize the rooms... especially because they weren't busy.

This gym just opened and they already have a laundry list of problems... most are within their control. From what I've gathered, there is zero accountability when things do go wrong... vitually, a shoulder shrug, and an apology... then they just keep it moving. This isn't the first bad experience I've had here. A true apology is changed behavior. This place will not be nice very long with this type of management. They took my number and said their regional manager would be in touch. I canceled my other gym membership when I joined here. That was a huge mistake... this place isn't safe.

Edit: I failed to mention I tried to get a written incident report and they refused. So, I had to file an official police report to have the incident documented. All they've offered to make this situation right are empty,...

This location in Mesquite took a long time to open. I had originally signed up for their $1-a-month promotion, but because their opening date kept getting pushed back, I’m now being penalized and they are not honoring that offer.

I was also told I’d have to pay a $49.99 annual fee, which would be charged every year — something that was never mentioned when I first signed up months before they opened.

The first representative I spoke with lacked good customer service skills, and the second employee seemed unsure of the actual pricing or details. He eventually passed me off to a higher-up named Aaron, who came across as rough and unengaging — not the kind of interaction that inspires confidence or makes someone want to join.

Overall, this experience was disappointing. They should honor the original offer, especially since the delay was their responsibility, not mine. The hidden fees and poor communication have caused them to lose a potential member — and as a business owner, I would have gladly supported and recommended them had things been handled...

There is no place for comments like Cindy Chicas it doesn't matter what color the girl was who told you to follow company policy you didn't have a membership and that's it there are a lot of us who have the same membership your husband has but that doesn't make me special you should be ashamed of yourself for even trying to get in for free and leave the youth alone no matter what color they are they don't know nothing about racism until people like you come along who have no fight or any type of ground to stand on when it comes to racism if you like we can stand in front of amped and boycott until people like you understand black people are here and we ain't going nowhere# the black girl who stood for a company who needs to address the...