Sushi Sake Miami Lakes — Restaurant in Miami Lakes

This place has proven to be an utter disappointment. I first started coming here shortly after they opened around mid summer 2020. I live about 35-40 minutes from this restaurant, but discovered it when meeting a friend that lives nearby. After that initial visit, on all other occasions I made it a point to travel the 40 minutes to have dinner there. The first three times where ok, (always sat at the bar for dinner), the bartender was knowledgeable and friendly, and the owner had the kitchen prepare a special plate due to dietary restrictions. This is where the positive part of the review ends.

On my fourth visit, the bar staff was all new and had no clue about wine or the menu. The bartender mentioned that he "doesn't drink wine", and that's the reason why he doesn't know much about the wines they serve. 4 of the wines I ordered where out of stock. He blamed it on Covid. two of the dishes were over salted. We didn't even complain, although we didn't eat the dishes and still paid for them. We decided not to complain because the manager seemed annoyed and she was reprimanding a staff member by the bar for an incident at a table. She was less than nice and very unprofessional.

On my fifth visit, again the bar staff was completely different and even less knowledgeable than the previous time. The food was ok. The sashimi was great. My wallet was stolen and apparently a cook found it in the bathroom, without the $200 I had inside. I this point, I was just grateful that my wallet and cards were all there.

Last night........is what really broke the camel's back. I called the restaurant around 845PM and asked the hostess at what time they were closing. The hostess informed me that the last walk-in would be at 10:30PM. I drove 40 minutes to get there, and arrived around 9:20PM. When I approached the host stand, and asked if I could sit at the bar, the hostess mentioned that they were already closed and that the staff was closing up. There was an employee at the bar doing paperwork. However, there were at least 10 tables of patrons at different stages of their meals. I mentioned that I had called and she remembered my call. The hostess reiterated that they were closed and that they had just decided that. I asked to speak to the owner, and she mentioned he was not there. The manager came over to the stand, at which time I explained to her that I had verified their closing time prior to driving to the restaurant. She was cold and indifferent. She mentioned that there was nothing she could do (she could have offered to-go food, the kitchen was still staffed and preparing meals for the existing diners), she proceeded to tell me that she had just spoken to Lorenzo the owner, and that he had instructed them to close immediately because "they were loosing money by staying open". I asked to speak to Lorenzo and she mentioned that he would. be out until Thursday due to a medical procedure and that she "was not going to bother him at home". She mentioned he would return on Thursday and I could speak to him then. She refused to provide an email address for Lorenzo. If the owner feels he is loosing money by staying open on specific nights, perhaps he should consider being closed altogether on Mondays. In addition to the above mentioned, it is the general lack of caring from this place that really upsets me. What ever happened to the basics of hospitality? During these times, when many are staying in, why would you treat the patrons that are actually coming in, with such disdain?

On every occasion, I've spend between $200-300, I always come in alone or with my girlfriend.

The only saving grace of the night, is that I walked over to Dr. Limon. Although they had already closed, the manager offered to-go food since they still had active tables. Sushi Sake should take some hospitality lessons from Dr. Limon.

I guess we will be dining a-lot at Dr. Limon from here on...

Wrong order given to me on take-out and then when I called them they said there was someone with the same name. Was over a $45 order and they asked me to bring the food back on my lunch break which I did. Was told they would make my food fresh since they gave my original order to someone else as well. After waiting 10 minutes for my "fresh order" the guy they gave my food to brought it back to the restaurant and they repackaged the food that I was given and gave it to him and he was on his way. The food he brought back was taken to the back and of course was repackaged and given back to me. How did I know this, well the chicken fried rice container that was on top of the bag, that I felt with my hand, was cold and condensation was covering the entire lid from sitting there for over an hour since I placed the original order. I went back and just asked for my money back since I knew it was not what I was told that I would get, which was a fresh order. To top it off they ended up giving the other person the refund and noticed the 2 transactions were different from my bank statement and the return receipt. So my wife then had to go back a second time and get the correct order refunded. I understand mistakes can happen which is why I didn't ask for anything at the time I returned the food. But as a business owner myself I saw that the manager handled this situation so horrible. The least they could of done was given me the fresh food I was offered especially since I was willing to wait for it. This place is not only overpriced but the customer service is the worst I have ever dealt with. Never going here again just on principle of...

1st time visiting this place. Immediately when we walked in the door they took our temperatures with an oversize thermometer. I found this to be a very uncomfortable feel and invasion of privacy. But ok. The place looked nice and they have outside patio sitting which was nice. Our waiter was slow and forgetful. Let me just say that we literally asked for our drinks 5 times before he brought them. We ordered hibachi. I asked for no mushrooms and the waiter told me that if I don't have the mushrooms I couldnt have any of the other vegetables. Not even onions. I thought he was kidding at first but nope. The hibachi came out plain as Jane. Unfortunately it just didn't taste right. Couldn't eat the rice. In the end the price blew me away. I have traveled across this country with a family of 6. 3 adults and 3 kids and we eat out a lot. I have never been shocked with a price my entire life until this place and it was just date night with my wife. But if this was not enough. They actually taxed the gratuity which was added to a bill for two. If you can imagine, the bill in this place was more than I usually pay for a family of 6. None of this is the reason I am writing this review. The reason for this review is actually what the iwner / manager told me. She said the she is glad I spoke to her and not write a review like 9ther people have done. Well I think its important that others don't waste there money and appetite in this place. It could ruin...