Chipotle Mexican Grill — Restaurant in Miami Township

Orders are usually late; store is busy or understaffed. Too often I place an order before class and there’ll be like 5 cars ahead of me in the chipotlane because they’re not ready. Sometimes I show up to the window and it’s like “we’ll start making it..” two minutes after.

Yeah- I know it’s a public traded company driven by profits. But they seem a little too - stretched. Like the store needs another available person to flex on drive through orders or in store when it picks up.

Chipotle corporate seems to be caring more about their stockholders instead of their customers now. Maybe I should sell my stock too.

Update: 5mo later and I’m still stuck in a lane of orders that were supposed to be ready. When I left my order for a meeting, pepper told me there’s nothing they can do. I lied to talk to a real human who documented my concern but did not refund me. I should’ve filed a chargeback.

I see my order waiting now that I’m at the window. They haven’t even checked in to ask my name so I can pickup the order that’s already ready. This is annoying...

Download the Chipotle app put in an order pull up through the drive-through. Give them my name The employees can’t find it. I see that there’s a lady standing saying her food was not right so Took The bag they were going to hand to me, took the food out and handed it to the lady then proceeded to give me the ladies food thinking they Just switched orders is what I’m thinking happened. I get home. The order is completely wrong. The order on the lid was right, but the food was wrong. I contacted corporate through the app. I drive back up there. The manager or older lady on duty. Proceeds to get Rude saying I did not need to contact corporate through the chat line I should’ve just drove up here and wanted to argue about giving me a remade order that was correct. I even explained to her what happened and The bag they gave me was all crinkled up, not sealed. The lid was correct the food inside was not correct. I will never go back to this location again if I could give...

Update: The app quoted 10 minutes which has passed. It appears they have numerous online orders for people who aren't even in the store. They don't have the capability to service someone who is standing right in front of their face.

I placed an order in person and one of my items was a quesadilla. I was told they cant make it-id have to order it on the app. The quesadilla maker is "in the back". An estimated 20 steps away and the person making the bowls and tacos can't tell them to make a quesadilla. So I took the time to order it on my phone. And then I had to wait 10 minutes for the quesadilla. Thats not "good" service. fast casual is still "fast" food and this is the slow way to do things. It's no wonder they have such a low rating. The business owner is clearly not paying attention to the feedback on...