Domino's Pizza

Wish I could give ZERO stars to this store in particular the staff are so Rude on all 3 occasions I ordered from the Marshalls Creek store off 209 Milford Rd behind Perkins... BUT today topped the pizza pie. I had to head off to work for an emergency call in NJ. My 20 yr old daughter who doesn’t drive at home with her 5 younger siblings asked me to order pizza. I cash app my daughter money to do so. She ordered the $19.99 special online (not through an App) through Delivery in which she also paid, at about 5:45 /6:15 pm only to find out with a callback from Store Manager Joseph Kowalski that he has no one to deliver ... ( Where’s the fix for that) after they already have your money. So she calls me in which I directed her to ask for a refund, and she does ONLY to be told that her refund will not be immediately but take up to 4-5 days. Now I’m pissed so I call Joseph to reiterate how him not having delivery shouldn’t affect a refund of a customer. Joseph compared Dominos to ordering clothes online and UPS. The only difference is takeout that offers orders and advertises delivery for a fee should be reciprocated as advertised in comparison to a PARCEL service that delivers to customers as a business on behalf of a specific contract in which they deliver in reciprocity as orders come in. Tell me when have you ever heard ups calling customers saying they can’t deliver because they have no drivers? It’s their business highly unlikely! Not to mention Joseph hung up on me, I called back and asked for his manager, Joseph said “I am the manager” finally giving me his managers name “John ? ...whom last name or number he doesn’t know” which he had to ask staff for johns number and “he’s doing me a favor by trying to get his managers name” Muah... ME A PAYING CUSTOMER WITH NO PRODUCT THAT ALLOWS HIM TO GET A PAYCHECK... the customer keeps dominos paid and open to operate, but with this continued behavior I’ll be sure to divert a lot of traffic...paying customers from dominos in Marshall’s creek of East Stroudsburg PA store.