McDonald's — Restaurant in Middle Smithfield Township

Store 14038 in Marshall's Creek has to be the slowest "Fast Food" restaurant I have ever been to. This isnt just one time, this is over years of hoping service speeds up some. Today, I went through the drive through, knowing the size of the line, I expected a few minutes of a wait. I order my simple order of 2 McDoubles, not meals, no special changes, no drinks, just 2 McDoubles as is. They were fairly quick to take my order and repeated it to me to verify, fairly decent time to get to the payment window and after asking my order, I paid for it. Once I get to the pickup window, it was like they had no idea why I was there. They apologized and asked me to pull.over to wait. Ok, I wait, aying to myself, sure its busy, maybe that means I get some nice fresh and hot burgers. I watch the next 5 cars pull up to the window and get their food, as I still sit and wait. Then someone comes out, said sorry for the wait and handed me my order. Upset at this point, I take my order, thank him for bringing it to me and commented that I easnt happy watching 5 other vehicles get their order before my simple one. I pull out, hop on the road and grab a burger that want hot, it was warm. Like it was sitting on the counter for a few minutes warm. If I ordered a few meals, I could understand. But ordering 2 simple McDoubles should not have taken this long or leave any customer upset with the horrible service that this location...

I jave mixed feelings about this place. Theres not many options around here to eat, unless you want pizza every meal.

Each time I came through here in drive thru, I never received napkins. When I remembered to ask for it the second time around, they didn't find any around the window and had to go out to the dining area to get some. The fries were usually either old tasting or not very hot.

The one thing that really got me is they advertise the 2 for $3 so I order a few items off it and then when I get to the window they had to get the manager in and tell me they no longer do that deal though I just had it the day before and just ordered it then. They didn't try to give a chance to order something else, or even try to honor this one time since it was advertised on the menu and was allowed to order it. I had to ask to order something else instead. VERY POOR CUSTOMER SERVICE FOR THIS. While waiting for the food at the second window, I saw two cars in a row behind me leave after speaking with the cashier. I can only assume they tried to order the deal also and was disappointed they don't have it and left.

The good thing about this place is that at least the burgers tasted good and the people were otherwise friendly besides these instances.

Don't waste your time here if you can, go...

12/12/21 The drive thru is slow, the order was wrong! Asked for 2 4c’s meals and received 4d!! (BP SPIKED FROM 1BITE) and Ordered a large sweet tea, it was handed to us before our food… took a sip and it was unsweetened tea. When she opened the window to hand us the food ( 3 separate orders in one bag!) I told her we asked for sweet tea… she said “oh we don’t have any sweet tea”. Common sense should have kicked in and tell us that part INSTEAD of serving the unsweetened tea to us anyway WITHOUT ASKING IF WE PREFERRED A DIFFERENT BEVERAGE! Went back through the drive thru to get the correct food ordered and was asked to “go around and pull next to the 1st window” (not a safe spot as cars drive around the building) so, I pulled into a space where they would bring the food out to you….waited, waited… went back through the drive thru waited in line again, at the window, waited, she opened the window told me my amount to pay.. I told her my order was wrong I’m waiting for the 4c. She asked for the wrong sandwich back! Since when?! ESPECIALLY in a pandemic!!!! NO ESTABLISHMENT SHOULD TAKE BACK FOOD THROUGH THE DRIVE THRU WINDOW!! Apologize, Correct the order, and wish the consumer...