Cold Stone Creamery — Restaurant in Middleton

I met some friends at Cold Stone this evening, including a friend who I had not seen in almost a year. I gave my order, paid at the register, left a tip and sat down to enjoy my ice cream with my daughter. A few minutes later after we had all paid and were seated and there was a line of people waiting to order their ice cream, one of the workers raised his voice across the store from behind the counter, demanding to know if I paid. I replied that I had paid. He asked again if I paid. Again, I told him that I had and had left a tip. He, then, asked me again if I paid as if the answer was going to change if he kept accusing me. It got quiet. I was humiliated in front of my friends and a line of strangers at the Middleton Cold Stone Creamery. My friend demanded that they make up for this, and we received a gift card from another worker there. It'll be a while before that gets...

4/11/25 9pm: Definitely would have rated lower if it wasn’t for Amelio (sorry if I heard your name wrong)! It was just him and one other girl tonight. There was a long wait and kind of weird to only have 2 people work on a Friday night. But the speed wasn’t Amelio’s fault, he alone deserves 5 stars. The girl was going very slow, not sure if it was her first day but not very professional. She was talking a lot, meandering around, and honestly hindering Amelio more than anything. He was getting 6-8 orders by the time she started one and he was so patient with her. Needs more staff and better training, feel bad when others gotta pick...

The manager is very aggressive and disrespectful. My friend bought a cake directly to cold stone to be delivered via doordash (a delivery service chosen by them) two weeks ago. The cake was stolen and never delivered, and the manager didn’t want to make a refund unless we came to the store. So today we came to the store and my friend talked with the manager by phone. He was very, very rude and didn’t want to make the refund he promised. He said several times that we should take “some cake from the counter” instead of getting a refund. My friend had to ask for a refund 6 times until the manager accepted to give...