Starbucks — Restaurant in Middletown

Very limited hours due to staffing shortages. If you want to place a mobile order, you have to verify that they are accepting mobile orders because on the days when staffing is limited, you can only order in person. This is a bummer for me as I seem to always be in line behind that person who can't make up their mind and wants to chit chat while the rest of us wait.

Co-located in the shopping plaza with Shaws, parking is shared with other businesses in a busy lot. Pay attention which way you exit as you may be limited in the direction you can turn along East Main Road.

Inside of store is stocked with branded items and grab and go options. They do sell out of salads quickly and often don't have inventory to restock. Faced with supply shortages, some drink options are unavailable until they get deliveries.

The staff working here are nice but being the only Starbucks in Middletown you get familiar with those who frequent and everyone wants to catch up when the lines seem to be the longest. There is no drive-thru here so you'll have to park and come in.

Overall, I prefer this location as the Newport location is a parking nightmare and tiny. Hopefully, as they hire more people the wait time will improve. They do prepare my drink order to my liking and that...

Disappointing. I read the review from Sage, a mere 6 days prior, and thought I was in a different store. The place was anything but inviting with cosy seating and tasteful decor. It was dark and dingy with very little seating. Now to the service. The staff were friendly and approachable but as with all outlets these days they have been overwhelmed by the sheer mass of online mobile orders and iced drinks. We waited 20 minutes from entering to leaving with our breakfast (and we were second in the queue on entering!). The mobile orders were stacking up on the counter but nobody was rushing in to collect. Only the staff were rushing around trying to keep up whilst the dribble of in-person customers, myself included, waited patiently for our orders to appear. Please Starbucks, sort this out. It’s not just here, it’s happening everywhere. Sage mentions this place as “a haven for coffee aficionados, a place where quality and community meet”. Well I didn’t see any of that. Just a diverse bunch waiting around whilst the web served the world and his brother first. And after 20 minutes waiting, there would be no community meet-ups. I had places to be. Sorry Starbucks, you need to get the...

Terrible. I ordered 2 hot drinks on the Starbucks App, totalling $18 with tip. The app estimated my wait time to be 5 minutes. I went in after 10 minutes just to be sure, but they weren't up yet. I waited patiently for 25 more minutes and when I kindly asked the person at the register about my order she just walked away without saying a word, walked over to the mobile order person and whispered something to them. That mobile order person gave them a look of surprise, went to the drive through register area where they retrieved two drinks and moved them to the order pick-up counter without saying a single word. Thanks for the two luke warm coffee drinks and wasting my time. They are rude and lack accountability. Starbucks, check your cameras for incompetency because it's your staff that's robbing you of...