Umami Buffet — Restaurant in Middletown

Passable for lunch but mediocre for dinner. Wanted to try a place our family had never been to so our small 4 person family made the long 45 min drive to this buffet. Location was much smaller than expected. Seating was awkward and felt close since it was not possible for 2 people to walk past each other without side walking. There was only 6-8 other parties on a Friday night. Variety (selection) 3/5 - lots of normal options but nothing unique with the exception of Crab legs. Quality 4/5 - they did a good job keeping the food as fresh as possible. Food def tasted good and the sushi was well prepared. Service 5/5 - nothing to complain. Very attentive and nice. Price 3/5 - for what they offer (or attempt to offer, see below), they are overpriced for dinner. Dining experience 2/5 - we left with a bad taste in our mouth. Crab legs is now a very rare offering in a buffet and we were hoping to get atleast a few pieces but found that the tray was always empty. After an hour into our meal, we finally realized why. As my wife was making her selection, they brought out a very small (maybe under 1lb) pan of crab legs. A man was waiting for them and my wife happened to be there so she waited along with another behind her. To their surprise, the first individual takes the entire lot leaving nothing left. You may think this is a first come first serve ordeal and that it's everyone elses loss (which it is) but hear me out......we witnessed this person (and his table) do this for the next two batches! Leaving nothing for the people behind them and sharing it amongst their own table. It was disgusting behavior. Yes it's not illegal but it doesn't change how inconsiderate and shameless these people are. We essentially paid for an offering we were unable to have due to the greediness of a single party. Shame on them and the buffet for allowing this type of behavior. Not wanting to wait any longer out of embarrassment, we paid and left. This will likely be our first and last trip here. Considering what we paid and the drive there, our money and time is best spent elsewhere. Probably should have just drove...

My husband and I were very excited to go to this buffet. We had heard great things about it, but we were met with disappointment as soon as we got in front of the restaurant. There were customers outside that made a few slurs toward us. We ignored them because they are customers and do not represent the restaurant. However, we almost left before entering because a rude customer slammed the door on me and he and his group of friends laughed hysterically. This was the first sign of what was to come for us. When we got in the restaurant, we orderedbthe buffer. Sophia led us to our seats. I asked her for s napkin or towel and she scoffed and stormed away. My husband asked me why I needed the towel and I showed him how filthy the booth was. We waited a couple minutes for Sophia to come back, but she never did. We saw her sitting down talking to a male in the front of the restaurant. We then got some food, and that was also not what we expected, but it was better than our service, so we tried to make the best of our evening. We eat as soon as we sat down because there were no eating utensils available. I asked another employee and she looked at me as if I had annoyed her she walked away. At that moment, I told my husband that I was fed up and I wanted to leave. Neither one of us had gotten the chance to eat and I was disappointed with the extremely poor customer service. Jessica then appeared and asked what we needed and how she could help us. She was the first person we encountered that treated us like we were paying customers. When we paid, the man who was behind the cash register also treated us as paying customers. He asked about our experience and I told him I was disappointed. I saw Sophia sitting down and when she looked up and saw me and my husband she walked away. That was the worst dining experience I have had since being in Rhode Island! I would recommend not dining here. Go across the road to Chili's or just stay home and make...

So mad and disappointed in my experience tonight. Arrived at 820 and headed to the buffet. It was pretty empty so we grab the few things that were available thinking they don't close for an hour so they must be ready to restock. I attempted to eat a chicken finger and it was rock hard. Tried the lo mean and it was cold. My husband grabbed some sesame chicken and said it was old but edible. I go to the Hibachi portion and get told VERY rudely he's closed, at 835. I then ask about if they are refilling crab Rangoon ,wings or white rice and get told no if you wanted that come earlier? There was a woman who was removing all of the ice cream and dessert items that had a yellow dirty rag in one hand and no gloves it was disgusting. I had to go find my check which FINALLY got the attention of someone who then told me again if I wanted more choices come before 7? Umm why sit us, and a party of 6 that came in at 845 and not tell us hey we're limited choices now because apparently it takes over an hour for a staff of at least 6 people to close down our place. I would have gone somewhere else. $33 for 2 people with 2 sodas and get 10% off and told I should have come earlier umm no you shouldn't sit people an hour before closing and charge full price if you aren't going to offer the same food as someone...