The Home Depot — Local services in Middletown

DO NOT USE HOME DEPOT!!!!! BUYER BEWARE!!!

I needed some expert consultation in terms of what lighting options would be best, based on my ceiling height, etc. Cans were ordered, but HD did not order the trim or bulbs. After multiple messages back and forth with the electrician, I was left to urgently shop for the outstanding items the night before he was scheduled to install the recessed lights, or be punished with further delays on the project. Additionally, no light bulbs were ordered, which were also required for installation, the electrician needed to shop for these before he could complete the work.

I ordered an incredible amount of merchandise for this project. Boxes were stacked ceiling high in a spare bedroom. Ceiling tiles and walls were damaged as a result. Many HUGE items were left on my lawn for the entire day because Home Depot doesn't carry everything in.

Additionally, the anti-tip device was not installed. It has been my impression that this is a code requirement. I called to express my concern and was told that this device was optional. When I did a quick google search, i found anti-tip device has been a requirement since 1991.

I verbally discussed a standard countertop backsplash in the kitchen with HD. At that time, we agreed upon a granite backsplash, using the same material for the rest of the countertops. This was overlooked.

The countertop folks came out to template in October 2018. When they arrived, they found that the sink that HD had ordered was incompatible with the vanity and therefore the counter top could not be templated at this time. This resulted in a missed day of work for me. Then, I needed to urgently order replacement sinks on Amazon prime, on my own. I was also required to cart the incompatible sinks back to home depot for return and micromanage the reimbursement process.

The counter top folks eventually came back to install the counter top on the upstairs bathroom. I called Stone Systems and after they investigated, it was determined that the counter top template was fabricated (and subsequently installed) UPSIDE DOWN. They requested to come back out AGAIN and re-template both bathrooms using "a more accurate method."

Days after the drain traps were installed in the kitchen sinks, the products were rusted. I was instructed to scrub the rust with salt and lemon juice in order to remove the rust. Upon my request, alternative traps were installed and have not had any further issues with them.

On 12/28/18 (still in the midst of this painfully long project), I came home to find a flood that originated from under my sink. Water had spilled in to the vanity, on to the tile floor, soaked through the wall and on to the carpet. In a panic, I called the contractor who contacted the plumber. The plumber hired a restoration company who came out emergently. My hallway carpet was ripped out, molding was removed and fans/ dehumidifiers have ran continuously for five days. Of note, one of the plumbers who was working in the home was speaking on his recreational marijuana use on the job. Not only am I concerned for the damage to my home, I also experienced spikes in my heating and electric bills for this mess. My hallway carpet was damaged (frayed edges on all 4 sides) and reinstalled damaged. I couldn't bear to drag this project out any further, so I left it as is. Holes were drilled in to my brand new custom cabinetry to assess damage.

I tested my water and ice machine on my fridge after it had been installed, and it did not work. Unfortunately, the plumber involved in the issues above "forgot" to attach the water line (which I paid for). Additionally, I paid a large sum of money for the refrigerator to be installed. This translated to the fridge being plugged in. None of the shelves or bins were installed. When i reluctantly did it on my own, I noted that the acrylic dairy door was cracked and therefore couldn't...

Never before have I written a review but a young woman working at Home Depot changed that today.I was buying a $1.97 piece of wood ,she was standing in front of me and i asked if she could help me,she only said 'I do not work in lumber" .Ok ,I thought ,I was only trying to find out a price on the piece.I said ,"Excuse me,can I just get help for a second" she again responded ,"I do not work in lumber" and walked away from me,I then responded in a normal tone,"Thanks for nothing" she kept walking away laughing and said,"Your welcome" I have built 5 houses in my lifetime and in all them I have bought windows,lumber,lights,appliances and spent hundreds of thousands of dollars at Home Depot here and in Florida.As of today i will what I can to not go back to Home Depot.What kind of training does this employee get to act like this? All over a $1.97 piece of wood. The training they get is obvious,none.This kind of thing always starts at the top.When upper management does not care it filters down...

I'm not big on 5 stars. I reserve that for places that really try hard. These folks do that. Great group of guys, and gals working here. Can honestly say zero bad experiences, and I've been here at least 15 times to buy stuff over the years. Love their return policy. As long as you have the receipt. 90 days no problem. Pretty amazing. I always buy extra in case I need it figuring I will have no problem taking it back if I don't. I did that tonight actually. That's smart IMO. Especially since sometimes jobs/projects can take a long time sometimes. And they know many people won't bother taking it back anyway. I do though, unless I figure I'll use it in the future anyway. What I appreciate the most though is if you ask anything. "Sure". Can you cut this? "Sure". And if it's not sure. It's, "let me get someone who can". That's all I want. No BS. Just get me my stuff, and get me out of here. Highly...