Chick-fil-A — Restaurant in Midland

We have had countless issues here and EVERY TIME we come here they ALWAYS get our order wrong. My husband was being trained to work in the corporate part of Chick Fil A and used to go undercover at different Chick Fil A’s to make sure they were doing everything according to the books. This place goes against health code and their food is never fresh or the proper proportions. We have reached out to the owner and he has never gotten back to us with the countless problems we have had here. He’s not a good owner.

The only reason I still go here is because it’s the closet one to us and it’s convenient. Today I ordered a breakfast bowl meal but said I didn’t want the drink and then they only gave me the entrée and forgot the side of hash browns that comes with it, not only that. I ordered it with sausage. Eggs and hash browns and I got chicken mixed IN with my sausage and I had fries in with the hash browns. Its like they just threw everything in there. I also ordered a Cobb salad (which normally costs $8.99) with the nuggets on the side and they charged me the salad and THEN charged me for the nuggets so it then ended up coming out to over $11 in total just because I asked them to put them on the side. Not to mention I had BEANS in my COBB salad and I was missing the eggs as well. When I questioned them about it they said “oh yeah, it’s because you ordered just the salad. Its actually cheaper that way”

Seriously go to ANY OTHER Chick Fil A in town. This is by far the worst one. Never have I EVER had such a horrible order.

This location is honestly...

Me and my children frequently come here and also have the same experience; excellent! Now personally nothing bad or offensive has ever happened to me or my family. We usually get great customer service, sometimes their a little busy so their patience is thinner but they’re always friendly. Now, with that being said, I am absolutely discouraged, disappointed, all the dis! One day a homeless women walked in and asked if they had any scrap food, one of the workers walked away and asked the, what I assume to be, manager and the manager comes back and says “No, we only have those at the end of the night.” The women then asks how much are drinks. The manager says “$5” and the homeless woman leaves. What makes me so angry is the fact that I know drinks are only about $2-$3 and water is FREE! And to add insult to injury, the manager then proceeds to tell the worker “and she’s not suppose to bring dogs in here.” The manager was so oblivious to what was happening. It was truly saddening to see the manager lie to the poor woman. This happened a month or few ago but it’s been on my heart to tell what happened. I feel terrible for waiting so long to talk about but I’m happy it’s finally off my chest. If this ever happens in your viewing please don’t be silent like me, speak up, but the drink or meal for the woman, pray for them even, just do something. This will forever change my opinion...

I agree with the poster who mentioned that this location seems to quickly be declining. This specific location off the loop of Midland Drive consistently serves soft, old, mostly cold fries where they almost look wet. Wish I would have taken a picture, but I just wanted the food out of my sight. Not sure if there is a change to the food supply, but some of the nuggets were gray/black inside. Additionally, when asking for condiments, they are not very generous. 4 meals were ordered and I received 3 ketchup packets and only enough sauce to cover for half of the people who needed the sauce. They can sure go up on their prices; can I opt to pay less for non - edible food? The whole experience was a waste of time and money. When I lived near Andrews highway, my family would stop there. When it first opened, never had an issue. Maybe driving a little further out is worth it. 🤷‍♀️ They wanted to up charge me for condiments. Lol The guy already had them in his hand and someone stopped him holding up the line. This owner must be hurting to have to start up charging for...