I’m Starting with the good, they have way more machines and games compared to Chuk E. Cheese, including they have bump cars and a carousel. If you have littles $10 per kid can buy them a lot of plays since a lot of them are only 0.38. The food wasn’t the best but it wasn’t bad. Now to the part why Im giving 2 stars. First of all when you just enter the first pair of doors there is a really bad smell like humidity and something else, is not pleasant. Then you walk in and they don’t even have a board with their prices or how much per kid or if they can play by time or by amount of money. The board thing might not be a big deal but when I asked the guy working there he wasn’t very welcoming almost like he didn’t want to be there. Another thing the ladies cleaning the tables make you feel rushed they sat there with their cart full of dirty plates and cups waiting for us and other tables to get up and pick up our plates. One of the times we got up for seconds and when we came back our table was clean and another family had already sat on it 🤣😫, and also the cleaning staff wasn’t very nice either they didn’t say much but just the way they stare at you. And lastly Before going I looked up reviews and I found a review here on google more than a year old with pictures saying the restrooms were disgusting, but I said “hey it’s an old review maybe their clean now or maybe that was a busy day or something” well NO they still look like that which tells me that that’s just how their always are. This talks very little of their higiene standards because if the restroom is like that imagine the places we can’t see 🥴. The toilets were clogged, there was water in the floor, the sinks and mirrors were very dirty. And the trash cans were full. I was just trying to get out of there and not letting my kids touch anything. So in conclusion the games are nice since there is not a lot to do here in midland but they have to work on improving their attitude towards clients, act like it’s a kids restaurant! and they need to CLEAN! Maybe wit it was cleaner and people felt more welcomed y’all would have...
Read morePOOR MANAGEMENT THAT DONT STAND BY THEIR VALUES AND RULES!!!! My little girl is happy with the games so on this edit on the game side good job and your management side horrible!!!! Me and my daughter went there again this weekend I've been going there for a long time but after this weekend I might stop I'm not a cheap ass I don't really ever expect anything free but they have signs everywhere that says if we don't offer you a receipt next meals on us, the manager was on the register didn't offer me a receipt so I asked him for a receipt and then ask him about the free meal and he told me you saw me throw your receipt away, like excuse me so you threw my receipt away right in front of me and didn't even ask if I wanted it???? Is that not exactly what that thing is stating if I'm not asked/given a receipt I should get free meal???? he didn't even ask me if I wanted the receipt and he was rude whenever I even mentioned it like I was just trying to get a free meal (it's not my fault the manager doesn't no how to do his job) I didn't mind spending $25 for me and my little girl to go eat but stand by your values that just shows me how fake the management is. None of the cleaning ladies speak English the only pleasant people there are the little kids in the playroom little kids have better customer service than anyone there
I'm glad you addressed your game room not being up to standards what about your management not going by your company rules I don't think I will...
Read moreThe food is always meh. The place as a whole is more of the same. The former "Red dining area" where they play cartoons for kids has changed drastically in it looks. It looks quite fancy and is really clean. The "Blue dining area" still looks boring with the same look, old furniture and old and broken projector. The room on the far left from the entrance always says party only or private ( something like that) . but yet NO one like literally NO one steps foot in there. I'd sometimes see employees go in there and sit around or even clean it. When it looks clean.. The.. Umm "white dining area" looks pretty special has a large wall mirror and some windows so it's feel fancy to sit and eat. Wooo hoo the arcade area. It's pretty meh. Sometimes I'd see a few broken machines and they will have em plugged in. If you swipe that card to play that broken game you just wasted money. The environment in the arcade area does look amazing and they move everything like everytime I go there but they keep the same broken down games there. Welp yeah. This review is change I had 1 star and it was very critical. After I went there a year later. It was alright. +2 stars. Now imma at...
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