Chicken Express — Restaurant in Midland

The manager and staff that was working on this shift around 9:15pm was horrible. The guy who was working the window obviously didn’t know what he was doing or how to work his microphone or even what was on the menu. Multiple times he asked us to hold on to speak to whoever was on shift and never muted his mic so we could hear them joking around and talking. My daughter needed to go to the restroom and the lobby was closed at 9:30 but they are open until 10pm and it looked like a wreck in there. As walking back to my car to tell my mom about the lobby the manager and another employee walked over to a car around the corner and were joking around and talking loudly and laughing so I proceeded to the car by then my mom was calling the store and someone answered the phone that was not the manager and continued to not respond then the manager that was on shift answered the phone and said “hello” then proceeded into the greeting and then as we were explaining the situation she walked out with our cold food and just handled it without even saying anything of an apology for the wait and proceeded to talk on the phone then we told her that it was us on the phone and she looked at us with a ugly looked hung up and then walked inside. We waited for almost 45 minutes from ordering to getting out food. This is ridiculous and unprofessional. $35 for food that was cold and unwelcoming...

Avoid this location! I got here at 5 pm on a Friday. There was 1 person inside, 1 person in front ordering, and 5 cars in the drive-thru. It took the lady about 5 minutes after I entered to come to the front and help the guy in front of me. The staff was friendly, but for the small number of people being served, the time was very slow. The restaurant inside was half clean, the floors were swept, but the tables and chairs were very dirty and sticky. After ordering, it took about 5 minutes to get my food, and I then left. I was incredibly disappointed in the food. The gravy was almost nothing but water. The chicken tenders were tiny, most being the length of my middle finger and not much larger round than 1 and half my thumbs. All 7 pieces were that way, the smallest piece not needing me to bite before sticking the entire piece into my mouth. The roll was hard and stale and wouldn't break apart, but instead just crumbled when I attempted to tear it in half. The fried okra I got as my side was regrettably black and burned rock hard, and half of it, I was unable to even eat. I am extremely upset and recommend avoiding...

We are new to the area and this was our first time trying out a Chicken Express in Midland. We love Chicken Express usually, it's one of our favorite fast food chains. This was possibly the worst experience I've had at any chicken place ever. The chicken was not bad but that was it. The gravy was straight water. It was diluted in taste and consistency. The fries were extremely soggy. The okra was flavorless. The biscuits managed to be burned and so old tasting they were spongy. The service was not slow at all and they weren't rude but they were very short and unpersonable and it was like they couldn't get rid of us fast enough. I never leave bad reviews and it makes me sad to leave this one. Maybe the employees were having a bad day or someone was new, I don't know but it was not good at all. We will try the other location before writing it off but I'm not sure we will go back...