Nothing Bundt Cakes — Restaurant in Midland

I really like their cakes and I haven’t been in a long time but today we celebrated my daughter’s 17th birthday so I stopped to get a bunt cake. I walked in and the first thing I saw was a display with a 2 tier cake with a decorative piece on top. I went to the counter and looked at the menu and CLEAR AS DAY it says tiered cake feeds 26 DECORATED $66. So I tell the girl that’s what I want, picked the cake flavors, picked a blue flower and she asked what I wanted and Pointed to some toppers that said Birthday Girl or Happy Birthday.. I told her the Happy Birthday was fine. Then they go to charge me and it’s $78… I asked why and they said the decorations are $12 and I proceeded to tell her that her menu says $66 for a decorated tiered cake. The 2 girls started telling me it doesn’t include a decoration. I ask then why does your menu say decorated. Their answer was that’s just not what it is and proceeded to tell me an 8” is $27 and a 10” is $37 which added to $66.. I told them that actually is only $64 and that the menu states it’s $66 for a decorated tiered cake. They all laughed and questioned why I was questioning what they were charging me and I told them I’m just telling you what your menu says… Ultimately in the end I asked for the owners to call me and to give me the cake and ended up just buying a 1 and 7 candle leaving the decoration. I wasn’t going to keep arguing over what their menu says and them laughing as if it was some sort of joke. I really like the cakes but I probably won’t be back, the customer service needs major work, it was rude and unprofessional to question why I was questioning their prices when the menu is very clear. If I had paid for a 10” decorated cake I would have gotten the same topper. I didn’t make their prices, they did and they should have honored the...

This rating of 2 stars is strictly for the Midland store. We discovered NBC 4 years ago upon moving to Odessa and have been huge fans since that time. We have also purchased NBC in other cities-Lexington KY, Cincinnati, OH.... The last 4-5 times that we’ve purchased bundtinis in Midland, we’ve called ahead to order because we had been told upon walking in to purchase a dozen that it couldn’t be customized and we could only be sold the pre-boxed unless we wanted to come back at least an hour later. This was not a holiday or any other busy time of the year. Also, every time that we’ve called to place an order we’ve been told that it must be paid for upon ordering. Very understandable. However, it’s the attitude, each and every time, of being a huge bother. The staff there is never friendly, never welcoming, and, again, one feels they are a bother The last straw was Saturday. We called ahead to order a dozen bundtinis and were given the same “you’re a hassle” attitude, “the order has to be paid over the phone” deal. No problem. Just ignore it. What can’t be ignored is the fact that the last 3-4 times we’ve purchased bundtinis, they’ve been subpar to say the least. Dry is the biggest complaint and even “old” tasting. The ones we picked up Saturday were no different and even more disappointing. They were crusty on the outside, the chocolate being the worst. The attitude from the young lady wasn’t any better than in the past. She asked very hurriedly if I needed anything else and didn’t seem happy that I asked for a lemon bundlet. No more. Albertsons will get our business before the Midland NBC. Quality (of the bundtinis primarily) is poor and customer service is no...

I’ve tried their bundtinis at the hospital, and when family/friends have bought them. I went around lunchtime to order a dozen bundtinis. The person working told me it would be 30 minutes, so I told her I would be back after 4 to pick it up. I went back after 4. It was a different employee. I told her I was there to pick up an order. She went to the back, and came back to the front with 3 bundtinis. I told her I had a dozen, and showed her my receipt. She went to the back then came back, and told me, “I think your husband came for them.” I told her I don’t have a husband. She told me someone picked them up showing my receipt. I was confused because I went back to work after paying, then to HEB, then back to pick them up. I had my receipt all afternoon. They insinuated I was trying to get more. I felt offended. That was my first and last time going there. They made a mistake by giving someone my order, but tried to insinuate otherwise. There’s absolutely no way someone went in there with “my” receipt that I had at work. I’m assuming they didn’t check the receipt when they gave someone my order. She went to the back, and came the front with my order. When she handed them to me she said, “We made them again.” Again, insinuating that I had already picked...