Whataburger — Restaurant in Midland

I was visiting Midland from Colorado and was told that I had to have a Whataburger. Hesitant of any burger chain really given how many of them that there really are, I expected the plain ol' fast food burger. I was happily surprised by the opposite. I got the regular Whataburger combo and when I was done with it I immediately wanted another one. The burger, although incredibly simple and regular was very very flavorful and just worked well with everything else. I could actually taste the beef, cheese, and condiments all separately.

I was also happily suprised by the actual beef flavor that came through in the burger. It wasn't overpowered with spices or grease and tasted like a solid burger. I instantly wanted another one which usually doesn't happen that often from a "chain" location. The french fries were also very crisp and fresh and had a nice seasoning on them that enhanced the natural potato flavor without overpowering it with oil, salt, or any other mystery flavors that sometimes appear in french fries.

I arrived about 12:45 which was still during the lunch rush and as expected the place was completely full but that didn't seem to stop the service. We only waited about 5 minutes for our food to be brought to us, which was also a nice change, and everything was correct, hot and fresh. Another thing I didn't expect was the soda, as weird as that sounds. There was a different ratio of syrup to soda water which made a different overall flavor in the soda. Not sure if it was a Texas thing that made it different or just something different they were doing at this location, but the flavor was much better. I tried the Dr. Pepper and Fanta, and both were much more flavorful than I was used too.

Overall I was very happy with my visit and returned two more times for the breakfast which was also pretty fantastic. Very simplistic, but very delicious. I wish we had one near me...

I should begin by saying whataburger is one of my favorite chains. However, this one is just consistently lousy. Someone's order is almost always wrong, the food is often cold, and they make really dry burgers for some reason. That last one seems most annoying to me. Once again, yesterday when I ordered honey mustard as a sauce, they gave me honey BBQ so I had to get out of line. The lady from the drive through line was there so I caught her attention and she was clearly bothered by me pointing out that even the receipt says honey mustard. But that shouldn't be a big deal, right? So she gave me one new one and I asked her since I had bought extra chicken strips if I could have another one. She informed me that it would be $0.38 extra. So not only did I receive no apology for the obvious yet accidental mistake, she wouldn't even make up for it by just giving me the extra sauce. Instead she started talking to another employee and about a full minute later of me standing there, someone else came to the cash register and actually charged me for it. I just bought it anyways, but with the overwhelming number of my visits having some sort of interaction like this, I decided it'd be time to write up the well deserved 1 star review. Personally I always find it hilarious when someone writes a review for a local fast food stop, but boy, they earned it! At the end of the day though, it's not a five star restaurant so what can I...

UPDATE: Over the past month, I’ve been giving this Whataburger another try since it’s so close to home, and I’ve been pleasantly surprised. The service has improved a lot, now they even ask me to double check my bag before leaving the car, and my food has consistently been hot and fresh. Hopefully, they keep this up!

This is by far the worst Whataburger in Midland. Despite having 20 employees on shift, they still manage to get orders wrong every single time and take at least 30 minutes to prepare food. I love the food, but the customer service is consistently poor, and the orders are always mixed up. I once called to resolve an issue with an order, and the manager told me she was busy submitting applications—yet the restaurant was nearly empty, with just one or two customers eating inside. I ordered curbside because my son was sick and throwing up, and I couldn’t go inside. However, when I arrived, the manager gave me an attitude and acted unprofessional. She stood by the curb, extended her hand, and didn’t even look at me. She was clearly upset to have to do her job. The customer service here has declined dramatically over the past year, and it's...