Courtyard by Marriott Dallas Midlothian at Midlothian Conference Center — Hotel in Midlothian

Seemingly inexperienced personnel caused a snafu on a late check in after a difficult flight to attend the funeral of two immediate family members. We waited for an hour in the lobby as they were telling ME that I needed to find out from Hotels.com why they had shorted them. The more experienced woman there couldn’t figure it out either. I had paid Hotels.com of course. The hotel first claimed my credit card had been rejected. Then they said it was Hotels.com’s credit card that had been rejected. They wanted me to find out why. There’s no phone number I was going to be able to call at 10 at night that could tell me that. I finally let them know that this was ridiculous. About that time they realized their mistake. The girl at the counter had miscalculated the rate. There were other personnel who caused problems for me and other family members who were coming for the funerals. ||I initially called Mr Rios, the marketing manager, as suggested by my brother, a former mayor of Midlothian. He said he couldn’t help me and told me I should just call the hotel. I did. The guy who answered quoted me a rate that was much higher than the online rate. I told him so. He said, well that’s because you’re looking at a 3rd party site. I said no, I wasn’t. I was looking at the Midlothian Marriott site. He said if I booked online, most likely when I arrived, they were not going to be able to give me that rate. They would require more money and would send me away unless I paid more than the Marriott guaranteed rate. WHAT? Incredible. I told him I had never heard ANYTHING like that. He insisted it was true. I said I would then just need to call Mr Rios back. He cut me off and said “Have a nice day.” I did call Mr Rios back, who said “Oh the guy is new.” I guess everybody’s new there, and horrible as well. Do they think we were all born yesterday? I eventually did book through a 3rd party - Hotels.com. ||The one bright spot was the cafe cashier Julian Butler, so polite and helpful. Another woman there, maybe his supervisor, was also very attentive. Unfortunately, I didn’t get her name. ||One elevator was out the whole time we were there. The ice machine was out of order and for two days the trash was piled up near the ice machine. I just got the feeling this place was barely hanging in there...

I set up room blocking for my wedding based off a relationship the venue had with the hotel. The pricing was very fair, the rooms and the hotel were very clean.

We stayed in an upgraded suite for our rehearsal dinner and wedding night, and while the room was spacious and clean, it looked crooked and had oddly placed furniture...like a nightstand placed with the drawers facing the bed, making it almost useless. There were strange gaps between tables that should connect and the room appeared to be sloping down to the left. I felt like I was in the crooked house at Six Flags.

The check in and charges were a nightmare. We had several guests that could not check in until after the wedding. After a night of celebrating and drinking, they went to check in and get their room keys only to be told the rooms had been given away. None of them received a phone call or any sort of notification of this. They were then left to have to figure out a way to drive from Midlothian back to various DFW cities after a night of heavy drinking which would be at liability of the hotel. When you make a reservation at a hotel and receive a confirmation, you would expect to have a room, and if not, at a bare minimum, be notified of the cancellation of your reservation.

Today, (a month later) my stepfather notified me that all my guests staying at the hotel should check their billing because he was charged an extra $337 after check out. He called the hotel and they did say they would correct it and called it "clerical error".

As far as how the hotel is being managed from a client/guest services standpoint, they have a lot of work to do. It is very mis-managed with alot of mistakes. I know they changed a lot of their management and front desk staff due to the fact I talked to the replacements of the prior people I was speaking with. Hopefully they work these things out and no one else has to deal with the unwarranted complaints and the stress that we did for our wedding booking on the night of what should have been a very joyful, celebratory day. Very disappointing experience doing...

I stay at Marriotts wherever I go. That's for business and pleasure. We stayed at this Marriott on June 19th, 2021. The woman that was working the front desk was pleasant and helpful. From the lobby, the experience was identical to every other Marriott I've stayed at. The room itself felt dated but was clean. It was a little annoying that there were only 2 large towels in the bathroom for the 3 of us but we made do. Another minor annoyance was that I could not place the fan in the ON position, only Auto. I like the white noise of the fan at night and I like the air circulating. The room felt stuffy and I needed to keep the temperature very cold to keep it running. I don't mind, but I think I froze my family. haha All in all, I would have given the hotel a 3. But, when my wife went downstairs to get us coffee and breakfast (for Father's day) the guy in the food area were less than helpful to her. Well, I'd say it was a balance of apathy and willful unhelpfulness. She asked if they had a menu and his response was a flat "no". So she asked what they had to eat and he said "a bunch of stuff". She asked what that meant and he listed off a few things but was clearly leaving out the majority of the items they carry. At this point, she called me frustrated and asked me what I wanted. I told her I usually like the oatmeal when I stay at Marriotts. She asked him if they had oatmeal and he said "yes" so she asked him what came with the oatmeal and he said it's "just plain oatmeal". At this point, I asked her to not buy anything. I was frustrated that he was unhelpful so did not want to give him/them more money. But, I also had concerns around a person so incompetent in what they do that I did not want to eat anything he made. So, we had to drive 5 minutes up the road to Starbucks to get a cup of coffee and a light breakfast. As I write this, I'm realizing that 1 star might make more sense but will hold at 2 stars since the woman in front was kind and the room was mediocre. Overall though, the experience was bad and it's...