Jack in the Box — Restaurant in Midlothian

Waste of Money and Appetite

I hate to leave a bad review but the new jack in the box is just a disapointment. Ever since its been open (less than a year now) the service is poor and the food quality is terrible.

The employess and management have a IDGAF attitude that is obvious in their work ethic and attitude towards others. It seems like no one wants to be there. Not a big deal unless you have to interact with them like placing an order or if you tell them you got someone elses food...

The food comes out 3 different ways: 1.) Burned and overcooked, making food tough to chew 2.) overly greasy to the point where the item is soggy and dripping (fries, hasbrowns, tacos,) 3.) Completely wrong items that you didnt even order.

I know im complaining about fast food but I've never had a satisfying meal here that didnt make me feel sick or i had to throw away because it was just unbearable. Its on me for continuing to do business here, but after today I'll go elswhere when i need a quick...

This is a warning to all drive thru customers!! My husband and I just witnessed with our own eyes as the drive thru cashier used her phone to take a picture of my credit card. When my husband confronted her about it she immediately became defensive and told my husband he didn't need to have an attitude because she was texting her mom. My husband asked to speak to the manager. The manager on duty didn't seem overly concerned about what we had witnessed her do... maybe she was in on it or maybe she just truly did not care. Either way I canceled my card and am filing formal charges against the restaurant and the cashier. There is absolutely no reason for her to have her phone while she is supposed to be handling cash and food, and customers. Please be careful at this location. Update to the owner- I have filled out 2 different forms and 3 surveys and called Jack in the box about this all without a response. This is ridiculous and I'm no longer a customer. My attorney will be...

I placed my order ahead of time through the Jack in the Box app to save time during my lunch break—but ended up waiting in the drive-thru line forever. So much for convenience.

When I finally got to the window, I was told they were out of regular Sprite with no real alternative offered other than Diet. The employee at the window didn’t seem to care and didn’t even speak directly to me—he was turned toward the soda machine mumbling, so I couldn’t hear what other options there might’ve been. I just went with a Diet Dr Pepper I didn’t want, just to get out of there.

Also, the condition of this location is terrible. The drive-thru is missing menu boards, there are no clear signs or window banners, and it honestly looked abandoned when I first started working out here in Midlothian.

Overall, this is the worst Jack in the Box I’ve been to. Poor service, no communication, and the place looks like it hasn’t been...